Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bona says all that! Quality as always on top! Advise!
All in the finding station, uncle!
Excellent sneakers, however, not the skin, but they look like leather. it's already my second pair of Bona, I do not regret it. The size of the sole is ideal 42 by 42. The store communicative and the goods quickly sent. The seller has five stars.
Hello received two pairs of krasovak bona firm I am very pleased with the producer great thanks to him or her for the colors I liked the packing was very neat. And the paints are very high quality and comfortable and in addition, I was given a spare orthopedic sub-styles thank you very much to the store. within 20 days I received my newsletter.
Время прибытия в Минск 3 недели. Bona как всегда на высоте. Брака не обнаружил, размер подошёл (брал свой обычный размер) Спасибо за качество и быструю доставку.
All OK. In Lisichansk for 21 days.
43размер, 27.3см, взял 9. норм
Thank you store)
Sneakers came in two weeks after payment! it's just super fast. Packed perfectly. Go size in size. Keep in mind. Nowhere is there any glue, no sticking thread. Quality at altitude.
The parcel came quickly. Excellent sneakers. We take it for the second time, only in black. Comfortable to wear, the size matches. The store put additional insoles, thank you!
The sneakers came in about 3 weeks to Ukraine. Now about the shoes itself: Expected a little better quality. It's 4 out of 5. the sneakers themselves look worse than in the picture. I took 46 size on my "clean" 45. I was afraid that they would be big, but surprisingly not. I will not say that they sat perfectly. On a large finger just (narrowed in the sock), the rest are free. But in general-normal. Now on the insole. 46 size is 30.3mm., but not 29.5 in any way. They sit well because of the fact that they keep the lacing and a narrowed sock.
Очень быстрая доставка ! хорошие кроссовки. Ношу 41, заказал 42 - немного велики но не критично. Заказывайте в размер. Красивые,легкие. Я очень доволен.
43 r goes to its size. Sneakers quality.
Красивые, удобные, качественные кроссовки! Посылку отправили быстро, к нам ехала три недели. Трек номер отслеживался на протяжении всего пути. Упаковано было в пакет с воздушными карманами, приехали целыми. Кроссовки хорошо прошиты и проклеины. Удобные, соответствуют размерной сетке, на размер 40 (25см) брали 7,5 подошли идеально.
I 've known the firm for a long time. Not one pair. The size corresponds to the grid. Delivery fast in vacuum packing.
Delivery less than a month. Excellent packaging-air capsules. There is just a little on one sock of the bevel of the sole and a little stick out the strings, but I'm picky. In the rest everything is fine. Very soft, comfortable and comfortable when walking. My length of the foot 25-took pp 7,5. slightly free, but not a problem, they will not press. the store apologized that he could not send out additional goods.
Good sneakers, made qualitatively, the size matches. Delivery to the hub. The Edge is not long. 2000 rubles for such shoes I think not expensive.
Very comfortable, in Latvia came for a month. I'm delighted!
Crosses came very quickly, tightly packed. Size as per table