Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery SDEC a few days, in appearance very high quality, on my size 43,5 ordered 44, approached back to back, no gaps, the store of the respect, the size of
At 42 took 44, I kind of guessed. Let's see...
Very neatly made, but small. Took on a larger size, but you can wear only in the summer. The previous order of another model from the same store also took on the size more, I.E. The size is the same 8.5 (42 European), but they are slightly freer. So you need to take on the size more without a doubt. The sole and insole are soft and comfortable. Material-leatherette. At a discount it turned out about $22. I'm quite happy.
Leg 27,5 cm. Took 9.5, it turned out only-only, (foot wide) it would be better to be 10, came days for 6, look even, somehow so.
Sneakers are excellent. I thought they were very light, but apparently the sole is whole-cast, I.E. Shoes are not lightweight, thorough. Unfortunately, we did not fit the size, at 29 cm the size is 10,5 small. The table corresponds, just more Size of this model is not. Made a refund, waiting for money. We will order another model, because as Bona is not disappointed.
Everything came, thank you, excellent, and most importantly quickly, the size approached normally.
I'm sorry but they smell narrow.
Very quickly delivered, sat down like poured, quality goods
Crosses Super under 80 E words no bona well done came earlier Thanks
Normal sneakers. I did not expect that they were so warm. On a wide foot will be narrow. Delivery from Russia 6 days.
Отличные кросовки, спасибо продавцу.
Nice sneakers. I take not the first time. Very happy. To buy I recommend!
Sneakers came for a month (from Moscow to Kamchatka). Quality is good, I order the second (but now I'm not myself). Everyone is happy, I wear my clothes for about a month, do not stink, do not tear. Their money is definitely worth it. Insoles are not fabric, it looks like rubberized material, but there is no stink. Wearing is very convenient. Recommend.
All is well. the goods came in 10 days in St. Petersburg. on my wide leg came up perfectly. The size chose according to the table.
Заказ до Москвы дошёл за две недели. Товаром довольны. На 42-43 (23,5-24см) взяли 44. В самый раз.
16 days to St. Petersburg, I recommend
Everything is super, price, quality! Thank you to the store for the efficiency in processing the order, sending, as well as to everyone who is involved in the delivery.