Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mouse is quite good for its price, a month in use, two modes of illumination, "breathing" burns with different colors, and when you turn off with one blue color, forced to the Sverdlovsk region arrived the parcel in 2 weeks, the store sent quickly, I recommend.
Классная мышка
Delivered in 2 weeks!
Baby glad
I recommend the producer, everything is clear and fast!
Click quiet, everything as usual. But the texture on the sides just kills... The ring finger rubbed for 4 hours of work.
<2en> very fast and quiet
The mouse came intact. The quality is excellent, the buttons are soft, the backlight is pleasant. I recommend the store, the store is excellent.
Very fast delivery, packing is standard. In the hand lay perfectly, especially pleased with the completely silent move of the keys!
Hi there! Delivery was fast, as I bought on the stock, came with other orders in one parcel. But for some reason, the box is worn hard, but the mouse is whole. Of the minuses of a tight USB, but not critical. This is my second such mouse from this store, the first has been working for more than 1,5 years already. Checking so far shows that everything works. Really quiet and pleasant! I recommend the goods and the store!
To RND came a mouse for 10 days. I am definitely happy with the purchase. The backlight is very pleasant! Lies in the hand of course a little uncomfortable, because. Big, but it's a matter of habit. I 've had it for more than a week, so I'm already used to it. Definitely I advise you to buy! For a little money, this is an excellent product. Photo as well as everyone, I do not see the point of discount
Works well and fits well in the hand
it's most likely the cheapest in an online store. happy with the order!
The first one ordered, the second one ordered) the box was crumpled ball slightly, the whole mouse works. Recommend
Satisfied with the mouse and fast delivery. Before this mouse was imice, did not like the loud keys and the hand gets tired, with the mouse Forka hand does not get tired and the keys are quiet, take a good a good
Perfect and works and is silent and has lights
Everything is fine. The mouse is comfortable and well felt in the hand.
The goods came in Samara for 3 weeks, the quality of the norms, the store Five
The mouse is cool) is not super fast, but with the head is enough for an ordinary user. Quiet, that's cool! Very quickly came, 9 days before Ukraine! This is a record!) to the store Thank you very much!
The order was handed by the courier in five days. SMS informing. Chic mouse, corresponds to the description. Seller recommend.
product came as described, works well too!
Quickly enough it came, beautifully glows, comfortably sits in the hand, clicks silent, 4 speeds
Delivery to Kiev 16 days. Mouse norms. Silent
Work Good
Delivery Vladivostok 21 days, heavy and excellent work