Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. The product corresponds to the description. The machine perfectly shaved Shi Tzu and the ears of the black terrier.
Everything came even before the specified date, packed perfectly, everything in the kit and a gift keychain, but there was no oil, but put a comb. For which special thanks to the store. The machine has not yet worked, I will try to finish the review.
супер סופר super namber1
Machine norms!!! The only if anyone wants to cut a haircut for 2 and not 0.8 checked on himself on the most precious male organ :))) at 0.8 hurt him :) so strip on 2 and animals do not hit the advice from the pros.
Ordered (in the city of Samara) on April 17, April 23, the courier brought me home already my order. The machine came charged. Packing whole. I bought for 1711 rubles. He's good. I bought it for York. Works very quietly (not noisy)
Very quickly sent, 18.04 ordered 22.04 sent from Podolsk to Voronezh, the machine came charged, immediately tried on the cat, you can hold two fingers, you can use it!
Machine fire, managed in an hour. The dog, of course, is better a day before the haircut is washed. The belly was almost not afraid. Delivery from Russia 2 weeks.
The machine is super. It cuts perfectly!!!) the goods came to Belarus for a week and a half.
Loved the machine and the way it came. Not taxed and, despite not test, came running and seems a cost benefit.
Buy good machine and good Veter
The machine is good. Not noisy, cut very well! Power is enough. thank you to the store. Delivery for 4 days in Lipetsk. bought on the advice of Grumer.
The machine came quickly. Works normally, our down cat does not particularly take against wool, you can cut hair growth. Cut the first time, with a nozzle
Very fast delivery-about 5 days! Sdek brought it home! Packed reliably, everything is chic, complete! I chose with a spare knife! Plug for our sockets! The charger according to the characteristics of the same as the Codos cp9600, charged them, T to take on the replacement of the deceased Codos. Faith and truth served in the stream as a trimmer (not the main machine). The battery's dead. Decided to try Baorun. It works very quietly! Knives cut well, even puffy wool, the main thing is not to hurry, clean and lubricate on time. By the way, everything is in the kit! Kodos with Ali came without oil, for comparison (Kodos took from another store). Adjustment is less convenient, it is necessary to rotate and it requires effort, one hand it is not as easy as I would like. The knife is removed and placed easily. Easy, comfortable. For muzzle and paw is perfect, but the entire dog can be cut easily! The battery is removed, unfastened! Value for money-chic! I recommend the goods and the seller! Keyring put as a gift! Nice!
The order was sent from Russia, came in a week, very quickly, the packing is not crumpled, everything is fine. now it is only left to try.
Super fast shipping. Put a gift-a keychain! Trivia, but nice!
Came quickly, in less than a week In the complete set in addition to the complete set were additional. Replaceable cutting blade that there is a huge plus and a key chain bonus from the store, the little thing is nice Actually the result in the photo, the cat of the Siberian breed, although with some difficulties, but it was possible to cut (maybe then adjust it to look more beautiful). Karoch 5 stars, I recommend
The machine came quickly, about 3 weeks to Ukraine. everything is cool, made qualitatively. Really very quiet. I will soon try on a cat :)
The goods have arrived. The box is crumpled but it works so our Russian mail. The goods are whole. The machine works. The dog and cat were not afraid of sound. How long will not know, but if I leave feedback. I did not communicate with the store, there was no need.
Well done
Got it quickly, within a week. The machine is good, already tried on KHS down jacket. Recommend!!!
It came quickly. Cut better than human, if put on a downturn
Everything is fine
נראה טוב הגיע מהר אריזה טובה
Delivered quickly, the goods are exactly according to the description. I was pleased with everyone. Thank you
Delivery 6 days by transport company. The machine is cool. I adjusted the six rabbits.