Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Krasovki bought at our 44 ordered 46 size, the bottom came up normally, not back to back, delivery is fast, the quality was not bad, but the company was a couple of of And so all the Hood
Make you satisfied. Service shoe inserts well received. Last time the product to buy pulls the, then the shoe inserts should not receive the horrible harness... ^^
To Moscow 10 days. Sneakers are super. Holes are not through, under them lining. 1500 R. The son is very pleased. At the foot of 30 cm and the insole 31 cm took the size 11 (47). The store sent orthopedic insoles as a gift, for which he is very grateful. In nature, sneakers look better than in the photo.
The parcel drove to Rostov 3 weeks. The quality of the sneakers is at an altitude. The store at the request put additional insoles. Go size in size, 44th approached, nowhere does nothing Press does not press. Sneakers are just fire! We take the shoes of Bon for several years, we are always satisfied with the quality and delivery. The size table corresponds to our Russian. Who else doubts, do not doubt take it! Seller responsive!
Order arrived on time with my small request plus thank you to the store
This is my second sneakers. Past lived 2 years. For such a price-normal. Now they have a new insole. For summer, what you need.
On the MoQ 43.5 taking 44 rosemir pidishli ideally. 100%. Podivimosia skilki
Awesome sneakers, I'll order more! At 43 size sat perfectly, the insole is very comfortable,
The size table does not lie. not malomerki at all. 12 Size look skiing. when choosing the size, step on the ruler.
Excellent croses for the summer, in the size measures, as on the grid it is written 26 cm 42 size, and there is, took with a margin-too big for the child, I as they write in the reviews. Thanks for the extra. Insoles
Thank you to the store, sneakers arrived before the promised time for almost two weeks!! The quality of sneakers is expected at an excellent level-I buy shoes bona not for the first time!
Already 3 times I order, lungs, legs breathe. Super
Cool! Thanks store
Excellent, high-quality sneakers with a removable insole, on his 42nd size took the 9th, which corresponds to the 43rd and did not lose, I.E. You need to order half the size more. Packed just in a "Mattress", without a box. Delivery to Omsk took 18 days. Thank you to the store, I am very pleased!
46 это 46 для того кто ищет..заказываю не первый раз. товар огонь! стопу меряйте.
Croses are super. Unkilled. I take the second on the sub-man. i came in 9 days.
Очень классные кроссы. Все как в описании. Брал на 42 размер. Сидят идеально. Все прошито и проклеено отлично. Очень удобная стелька внутри. Стяжка конечно лержит плоховато, при ходьбе немного расшнуровываются если можно так сказать, но не критично. Продавец не сразу отправил товар, а дня через 3, но видимо это из за выходных. Зато дошло за 2 недели до Новосибирска. Продавца рекомендую!
Everything is fine! Slightly too big, ordered a size of 11,5 and it was necessary 11... Product Super, store and store recommend!
Very good shoes are ready yet to order all the advice
всё ок с продавцом не общался
Good shoes. I have europian 44 -45 size. Ordered 11. a bit loose, but with socks ok. feels comfortable, looks good.
I have 47 size, the length of the foot is 31,5 cm, I took 50 size and they are even too big for me the quality looks good.
Sneakers arrived quickly, the quality is good as original.
Very comfortable and light I recommend fast shipping arrived before time
Sneakers are cool. Branded insoles in the kit. Size chose by centimeters, butt. Came up perfectly. Delivered quickly. I'm happy with the purchase. Recommend!