Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 24.05 received 31.05. Ordered light with black signs came with gray. look worse than with black. The size of the pile I have 28 cm, which corresponds to 44 size by table. The length of the slippers is the most it is, but the width is very wide with a high leg. On my leg hang out that is not comfortable. And the shoe of krivovata is possible in the prcess of wearing will be corrected, but the width will become even more. Think myself a little disappointed.
Quality is good, everything corresponds to the description! quickly came, well packed!
Sneakers came with marriage. White traces of glue on the sole. 5 stars for compensation. The length of the foot is 28,3 cm. Came up perfectly.
Quality is good, delivered quickly! Insoles as a gift did not put
Quality is good, sewn neatly, light and comfortable
Executed qualitatively, it is a pity that through the grid shines through the yellow insole, see the photo. Or the insole should be already, or the color is neutral and not so poisonous.
Excellent.
It's fine. Of good quality. The only small minus on the last photo is seen that the insole is noticeable, but I think it can be fixed. Seller recommend.
Got to Moscow in 2 weeks, received in the 5th combined parcel. Sneakers are light and comfortable. The quality is excellent. The dimensional grid fully corresponds. On the leg look great. I took 29 cm on the foot.
I really like the quality of bona shoes. The dimensional grid is correct. I repeatedly purchase shoes of this brand, both men and women. Workmanship at altitude, shoes comfortable and durable. These sneakers look great on the leg, light, for summer it is important that they are mesh and without lacing. The back is dense and the leg does not walk in them, the sole is normal, does not bend very much, rubber protectors.
пришло быстро, качество, ок