Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is good, delivery supersonic
They do get a lot of hair out though and my dogs/ shepherd's love them, even my boy who doesn't like to sit still to get brushed.
Our kitten was very resistant to being brushed. He would bite the brush as if you were playing, and it was impossible to get in a good brushing session. The glove works great, he even purrs when we use it! Grabs a lot of fur and is easy to remove the fur from the glove and throw away. Highly recommend for brush-hating kitties!
They work fairly well, not the best for curly under hair though. I do suggest you do it outside as although the gloves collect some of the hair, some of it goes flying.
Arrived quickly, packed OK. The gloves are large enough and will fit even on a large hand.
These glove are fantastic. My huge mutt (maybe Chesapeake Bay Retriever mix?) absolutely loves them. She has bad allergies, so she's always itchy. They don't work as well on my husky/american eskimo though. My 2 dogs absolutely HATE brushes too. I've tried every brush out there, literally, and I'm not being rough with them. I have about 10 different styles that I try out on my dogs. These gloves are the first item that they just sit there, and nudge me if I stop. The fur will fly, so I suggest using them outside. They are easy enough that my 6 year old can use them on the dogs.
Easy enough to clean, although hard to get completely clean without washing. Depending on your animal and it’s type of hair you might need something a little finer combing teeth, but this would be where to start. (They should make these gloves for people also ... especially children. Hmmm. ... I’m not seeing anything that says “pets only”)
All right, look forward to testing it when containment is over
My 8 year old son outgrew his car seat. Yet, he kept falling asleep and tipping over. This product helped, and my son enjoys using it. I think the price is a bit steep, for the quality of materials used. However, it works well enough.
I have several cats, well over the number needed to qualify as a crazy cat lady. Pet hair is a issue even when owning just one pet. Grooming with a brush has never been successful, even when trying several different kinds. After a few minutes of brushing the cat would become antsy and start biting at the brush. I used the glove for the first time this morning on my long haired kitty. WOW!!!! Tons of kitty hair and she loved the attention. She purred loudly the entire time and turned frequently so that I could "pet" her opposite side. Observing this, the other kitties lined up wanting to be petted too. Grooming time is now an enjoyable experience for all.
Generally liked it. Very thin glove with glued and sewn rubber brush. There's some Velcro down there.
When purchasing this, I really loved the idea that my dog will have no loose fur and will stop shedding . . . what I didn't anticipate was that my dog will not like the bristles . . . she loves pets and attention, but not with that glove. This isn't the glove's fault, my dog just likes regular pets with a bare hard. Other than that, the few pets I was able to get in with the glove on, it worked well. And it works surprisingly well for the cats!
The product corresponds to the declared. Shoots, of course, not like in advertising "carpet". I think it depends on the animal's hair dropping. The kitten didn't hate it, so all is fine.
Fantastic dog grooming aid! Our older rescue dog isn't too keen on the routine dog brushing stuff but her thick coat really needs the grooming - this dog grooming glove is the exactly right answer. Put the glove on, pet the dog, and all that loose hair comes away leaving her coat feeling so much smoother and softer without causing her to be nervous or upset over a brushing. Highly recommend, and yes I'm going to be ordering as gifts for a couple of other dog owners I know!
Works pretty good, my cat doesn't love it but doesn't seem to hate it as much as she did the comb we used. This way i can actually get her back legs and stomach without her running away or trying to bite me. Only negative is it's hard to get the hair off the glove itself so it can easily get overwhelmed with hair, and while i'm messing with the glove my cat takes the opportunity to run away so the brushing is over. But overall pretty good buy!
Perfect anti-shedding gloves, i have a cat and a dog, and use it for both of them.
I'm pretty sure my cats think this is like a giant cat tongue. One of my cats loves this, the other does not want to be touched by it, but you know cats - they are particular and finicky. When I brush the cat that does allow me to use this glove, it works wonders. He has some dandruff and of course is constantly shedding. This picks up all the loose fur that would normally shed on my floors and furniture, and when you brush it sticks to the barbs in the glove and creates a nice, gross mat of fur that you can then peel from the glove and throw away. Much easier than attempting to clean bits of fur from a traditional brush, and its easier to get places that your cat may not want to be brushed, like around the face and the tummy. I imagine that for pets with longer fur you would need to clean out the glove more often.
I wanted something that wouldn't disturb my cat as much or get as much squirmy and balking at loose fur removal. This glove with its soft bristles looked like a good option. The fit is nice and has a handy cinch strap to adjust at the wrist. It has good flexibility and allows me to control it well so my cat feels like he's getting regular pets instead of brushes. It needs a bit of brushing over the cat to build up the fur in the bristles and then works even better. It's easy to just peel that fur out of the bristles. I didn't realize when I bought it, but reversing the glove makes it good for brushing fur off fabric, too. How cool is that? So for the price, its a great value and works well for the reluctant cat who needs a brushing now and then.
I love this... arrived in really good condition! No defects! Thanks!
My beauty is a Siamese pointed Rag Doll cat. She has super silky soft medium length hair. I used wipes weekly, but being new to cats, I just never considered brushing them. In retrospect it’s like duh! I purchased this when a friend mentioned brushing her cat so that they don’t choke on hairballs and to help with allergens...well, whoa am I ever glad I found this. There are many similar brands out there, but I chose this one and I’m thrilled with it. It was cheap and it came highly rated.
It also arrived super fast. I spray the palm side of it with a coat refresher, more to just get it wet, but the slight fragrance is nice too. From there I brush her firmly, all about her body, belly, hinds, tail, and the top of her head. I probably only stroke her 10-15x total. After that, the mitt is covered in hair, I mist it again and peel off the hair in 1 big damp clump. I will say stray hairs can go floating, and occasionally little puffs will scatter..but I’m thinking that would happen with any brushing, and it’s in fact pretty limited, with the dampening of it. I do it maybe once a week and there doesn’t seem to ever be less hair! Perhaps that means I should be doing it more. I shall.
I can't believe the amount of hair it gets, but these have been nice since they do get a fair amount and both dogs love the rub down.
Not yet put, but the look is very well done. Let's see how it will serve...
Everything is as in the description. Install conveniently and quickly, the fasteners are adjustable, the head is convenient. I didn't regret buying this model.
High quality rubber and actually helps during the shedding season.
This thing is great!! I finally pulled the trigger and bought one for my 6 yr old and 10 yr old to use on a car trip we're taking this weekend. I have a Ford Explorer, 3 kids in the second row, 1 cart seat. My 6 yr old and 10 yr old are going to use this between them and then the carseat is on the other side to use as a headrest. They also have those neck pillows, but they don't like to use them for some reason. I'm so glad I finally got this. It looks really nice, very easy to move into any position and fits snug and tight on the headrest. My husband tried it out last night and approves as well.