Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought these for my boys before a long road trip. They worked well and kept their heads supported during their naps.
Absolutely the perfect solution to the “sleep slump over” that most kids suffer from. Very well made and it does the trick!
i have a 5yr old. who falls asleep as soon she get into car. this is very helpful / support for her neck. she is now comfortable sleeping in car.
Easy to setup and seems to be universal for all headrests. The clamps adjust. Padding is soft enough for 5+ hours of driving.
I bought 2 of these, but not at the same time. Now my kids have something to rest their heads against instead of bouncing around during car rides.
why black
It is a good support for my son’s neck especially when he is sleeping in the car! It’s adjustable and easy to remove!
Very often I travel long distances that range from 100 miles, so a good dream, and not to be tired, are very important to me! Previously, my neck always hurt from sleeping in the car or just from a long journey, and I was looking for exactly something like this product!
It is very convenient and easy to use on the way, or when you stop to sleep or relax, while maintaining the position of your spine in a wretched position, you can no longer ache at all! I advise any driver to have this beautiful thing! Believe me - it will be needed!
Use this with a little travel pillow and it’s the best
It fit my car which is Ford fusion very well.I travel alit I needed sometiing like this to sleep when I stop by at rest area while travelling with someone or alone..I loved it and hope works everybody
I'm driving long distances to work recently. I bought them for my co-worker and installed it immediately. He was very satisfied so that he could take a nap on the way.
Great idea Great addition to my daughters comfort and Dads confidence in Daughter's Safety.
It’s a good addition to the seat for a long ride. It’s not the greatest, but it helps. If you put a small, soft, either pillow or blanket it’s perfect.
I liked the fact that the beige color matched my car interior almost exactly! Installation was simple. Headrest sides have solid clicks when adjusting the positions. Construction and material look good. Wish I had this years ago! Will try to remember to update this review after a long road trip.
Great head restraint. Qualitatively made. It's good.
It’s as easy to use as petting your animal and as long as they enjoy that it should work well. It’s a good thing they sell them as single gloves because unless you had to brush two animals simultaneously to save time because you were late for a trump rally or some other blasphemer’s church of sociopathy, I can’t see why you would need two.
My cat doesn’t like to be brushed and this mit doesn’t help with that, but it does make it easier to get a few paases in before she claws her way off my lap. You would think that some mild brushing would feel good, but who can figure with cats? I read the reviews for this glove beforehand and now that I’ve actually used it, they seem whiney to me. “It’s hard to get the hair off the glove.” Yeah... that’s what makes the thing work. Sheesh. “The glove ripped when I put it on.” How hard did you yank on it? Are you a former Mr. Universe? “The glove didn’t fit.” Either your hands are like sausages or you’re a giant, because the glove is large (my hands aren’t small) and, having lived with your hands all your life (presumably) you would know beforehand whether this was a recurring problem that you had. Over the course of a couple weeks, I hope to put a real dent in my cat’s excess hair problem.
Beautiful product. High quality material! My cat chewed on it, but didn't ruin the glove.
I have a long haired Maine coon cat and he absolutely LOVES this! Literally begs for it as you can see in my video! And I'm getting waaaayyyy more hair off than the standard brushes ever could!
AMAZING. I love this mit. It's a bit big for my hand but the velcro wrist strap keeps the mit secure. I highly recommend this product to anyone with cats. It's easy to use, easy to clean, and the cats love it
Incredible product. I'm brushing my cat every day sometimes twice a day! My cat sheds like crazy!!! I'm going to buy another so that I can keep it just in case. My cat was vomiting hair all the time. She hasn't vomited since I began using this glove!!! Well worth the money. Truly happy with my purchase!! Thanks!!
Great deal when you have a few fluffy cats at home. Lifesaver on winter.
Quick delivery and nice quality.
Great gloves for cat, my cat is totally in love with it.
I am thrilled that I purchased these gloves. The only issue -- I am not sure whether to call it an issue, but so much hair is on the gloves I am still trying to find a way to get the hair off quickly so I can get back to deshedding.