Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great head restraint. Qualitatively made. It's good.
It’s as easy to use as petting your animal and as long as they enjoy that it should work well. It’s a good thing they sell them as single gloves because unless you had to brush two animals simultaneously to save time because you were late for a trump rally or some other blasphemer’s church of sociopathy, I can’t see why you would need two.
My cat doesn’t like to be brushed and this mit doesn’t help with that, but it does make it easier to get a few paases in before she claws her way off my lap. You would think that some mild brushing would feel good, but who can figure with cats? I read the reviews for this glove beforehand and now that I’ve actually used it, they seem whiney to me. “It’s hard to get the hair off the glove.” Yeah... that’s what makes the thing work. Sheesh. “The glove ripped when I put it on.” How hard did you yank on it? Are you a former Mr. Universe? “The glove didn’t fit.” Either your hands are like sausages or you’re a giant, because the glove is large (my hands aren’t small) and, having lived with your hands all your life (presumably) you would know beforehand whether this was a recurring problem that you had. Over the course of a couple weeks, I hope to put a real dent in my cat’s excess hair problem.
Beautiful product. High quality material! My cat chewed on it, but didn't ruin the glove.
I have a long haired Maine coon cat and he absolutely LOVES this! Literally begs for it as you can see in my video! And I'm getting waaaayyyy more hair off than the standard brushes ever could!
AMAZING. I love this mit. It's a bit big for my hand but the velcro wrist strap keeps the mit secure. I highly recommend this product to anyone with cats. It's easy to use, easy to clean, and the cats love it
Incredible product. I'm brushing my cat every day sometimes twice a day! My cat sheds like crazy!!! I'm going to buy another so that I can keep it just in case. My cat was vomiting hair all the time. She hasn't vomited since I began using this glove!!! Well worth the money. Truly happy with my purchase!! Thanks!!
Quick delivery and nice quality.
Great deal when you have a few fluffy cats at home. Lifesaver on winter.
Great gloves for cat, my cat is totally in love with it.
I am thrilled that I purchased these gloves. The only issue -- I am not sure whether to call it an issue, but so much hair is on the gloves I am still trying to find a way to get the hair off quickly so I can get back to deshedding.
My cat loves it, he demands to be massaged by the gloves all the time now!)
The product is good, delivery supersonic
Better, than I thought!
will try it out today :) thanks for the shipment!
They do get a lot of hair out though and my dogs/ shepherd's love them, even my boy who doesn't like to sit still to get brushed.
Our kitten was very resistant to being brushed. He would bite the brush as if you were playing, and it was impossible to get in a good brushing session. The glove works great, he even purrs when we use it! Grabs a lot of fur and is easy to remove the fur from the glove and throw away. Highly recommend for brush-hating kitties!
They work fairly well, not the best for curly under hair though. I do suggest you do it outside as although the gloves collect some of the hair, some of it goes flying.
Arrived quickly, packed OK. The gloves are large enough and will fit even on a large hand.
These glove are fantastic. My huge mutt (maybe Chesapeake Bay Retriever mix?) absolutely loves them. She has bad allergies, so she's always itchy. They don't work as well on my husky/american eskimo though. My 2 dogs absolutely HATE brushes too. I've tried every brush out there, literally, and I'm not being rough with them. I have about 10 different styles that I try out on my dogs. These gloves are the first item that they just sit there, and nudge me if I stop. The fur will fly, so I suggest using them outside. They are easy enough that my 6 year old can use them on the dogs.
Easy enough to clean, although hard to get completely clean without washing. Depending on your animal and it’s type of hair you might need something a little finer combing teeth, but this would be where to start. (They should make these gloves for people also ... especially children. Hmmm. ... I’m not seeing anything that says “pets only”)
All right, look forward to testing it when containment is over
My 8 year old son outgrew his car seat. Yet, he kept falling asleep and tipping over. This product helped, and my son enjoys using it. I think the price is a bit steep, for the quality of materials used. However, it works well enough.
I have several cats, well over the number needed to qualify as a crazy cat lady. Pet hair is a issue even when owning just one pet. Grooming with a brush has never been successful, even when trying several different kinds. After a few minutes of brushing the cat would become antsy and start biting at the brush. I used the glove for the first time this morning on my long haired kitty. WOW!!!! Tons of kitty hair and she loved the attention. She purred loudly the entire time and turned frequently so that I could "pet" her opposite side. Observing this, the other kitties lined up wanting to be petted too. Grooming time is now an enjoyable experience for all.
Generally liked it. Very thin glove with glued and sewn rubber brush. There's some Velcro down there.