Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When purchasing this, I really loved the idea that my dog will have no loose fur and will stop shedding . . . what I didn't anticipate was that my dog will not like the bristles . . . she loves pets and attention, but not with that glove. This isn't the glove's fault, my dog just likes regular pets with a bare hard. Other than that, the few pets I was able to get in with the glove on, it worked well. And it works surprisingly well for the cats!
The product corresponds to the declared. Shoots, of course, not like in advertising "carpet". I think it depends on the animal's hair dropping. The kitten didn't hate it, so all is fine.
Fantastic dog grooming aid! Our older rescue dog isn't too keen on the routine dog brushing stuff but her thick coat really needs the grooming - this dog grooming glove is the exactly right answer. Put the glove on, pet the dog, and all that loose hair comes away leaving her coat feeling so much smoother and softer without causing her to be nervous or upset over a brushing. Highly recommend, and yes I'm going to be ordering as gifts for a couple of other dog owners I know!
Works pretty good, my cat doesn't love it but doesn't seem to hate it as much as she did the comb we used. This way i can actually get her back legs and stomach without her running away or trying to bite me. Only negative is it's hard to get the hair off the glove itself so it can easily get overwhelmed with hair, and while i'm messing with the glove my cat takes the opportunity to run away so the brushing is over. But overall pretty good buy!
Perfect anti-shedding gloves, i have a cat and a dog, and use it for both of them.
I'm pretty sure my cats think this is like a giant cat tongue. One of my cats loves this, the other does not want to be touched by it, but you know cats - they are particular and finicky. When I brush the cat that does allow me to use this glove, it works wonders. He has some dandruff and of course is constantly shedding. This picks up all the loose fur that would normally shed on my floors and furniture, and when you brush it sticks to the barbs in the glove and creates a nice, gross mat of fur that you can then peel from the glove and throw away. Much easier than attempting to clean bits of fur from a traditional brush, and its easier to get places that your cat may not want to be brushed, like around the face and the tummy. I imagine that for pets with longer fur you would need to clean out the glove more often.
I wanted something that wouldn't disturb my cat as much or get as much squirmy and balking at loose fur removal. This glove with its soft bristles looked like a good option. The fit is nice and has a handy cinch strap to adjust at the wrist. It has good flexibility and allows me to control it well so my cat feels like he's getting regular pets instead of brushes. It needs a bit of brushing over the cat to build up the fur in the bristles and then works even better. It's easy to just peel that fur out of the bristles. I didn't realize when I bought it, but reversing the glove makes it good for brushing fur off fabric, too. How cool is that? So for the price, its a great value and works well for the reluctant cat who needs a brushing now and then.