Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Funny thing. Good for kids, but the adult with an art degree (me) had higher expectations.
super nice item! my roommate is delighted with my new
Everything very well made, but the "ink" is not that sticky.
This thing can do just about anything. There are a lot of little techniques to making any texture or surface you can think of. I will be using this thing for a long time, and if it ever breaks I’d gladly buy another.
Glad I could buy online. No hassle, and the quality is fine
This was a present for my grandson....he is creative and likes to draw. It didn't get the reaction I was hoping for...he used it a few times (I think mostly so I wouldn't be disappointed) and now it sits in a drawer. However, the pen worked exactly as it was supposed to...no complaints...it just wasn't his thing....if I was more skilled at drawing I would use it!
I've been experimenting, firstly making some multi-colored 2D flat decals and logo designs. The results are very good and it's just what I hoped I could do with this great printing pen. I was also able to test it out using cheaper filament from another brand and that worked out just fine too. The possibilities are truly unlimited in regards to making things with this 3D printing pen. I'm loving it!
You might think this takes some effort, and it does, but it isn't any harder than learning how to doodle or draw. And if you like to doodle or draw you probably will enjoy working with this. There is room to grow though. Some people on the internet demonstrate how you can build complex objects–which is interesting to know. For me, I just like the raw creativity of doodling in three dimensions. This comes with plenty of filamanets that should allow you to get up to speed with average sized projects.
Inexpensive craft for the budding amateur artist. It does take some time to get the hang of it, but the guides are really helpful. The tip gets very hot, so it should not be used by young children, except with an adult taking the lead. Responsible pre-teens should be fine.The guides gave some interesting ideas to help get started - then it's your own creativity. I like that it comes with different color filaments so right off the bat you can make some interesting items.
I do a lot of art projects as well as crafting and I love this 3D pen. It is great to add embellishments to plastic fantasy gaming pieces and model kits. Unfortunately, I neither have the patience or talent to create a model from scratch but that doesn’t mean you can’t. YouTube has many videos of pens like this one creating all sorts of amazing creations — so check it out. I recently used this pen to fill in a huge chip in a plastic picture frame and it worked like a charm. I can happily recommend this 3D pen!
If you’ve used the previous models you’ll find that this one feels smoother and you have more of a sense of control over your creating. The dual drive seems to work well. Individual strands are more likely to stay where you want than falling over. As always, be careful about the tip, which is hot. Go to their web site for many interesting and creative projects!
My kids and I really enjoyed this. It's quite interesting but I think a decent amount of practice is necessary to be really good at it. Regardless, in the short time we've had using this, we already had loads of fun.
This pen is SUPER COOL!!! My tweens are loving it! I actually am having fun with it too! I thought it is like a magical crayon!!! It is easy to use and you can create endless creations. You don't have to be an "artist" to use. You just have to have a great imagination! Has kept my daughters entertained for hours. So happy with the purchases. Bought one for each of my daughters. Would recommend to anyone.
What a fun product! It’s addictive & our entire family, including the grandparents had to get in on the fun. You’re limited only by your imagination. Kids each received one for Christmas so we’ll see how long it lasts. The smell is not overly offensive. We taught them safety procedures & to use the rubber thimbles. We haven’t had any issues.
My son loved his first pen so much we upgraded to this one. He uses it to modify his action figures and man are they looking cool. Amazing product and if you have an articulate kid, this is a great tool to tap into imagination. We got a mat and a clear plastic case for storage. The first pen was a gift and a great bridge to learn how 3d pens work. Great gift idea for sure!!!
I give this product 7 out of 5 stars!!! It's wonderful. My 12 year old daughter is extremely hard to buy for. She hasnt put this thing down since she opened it! The picture above she made the first day! Highly recommend!
I had so much fun with making things with this that I've ordered one for my brother-in-law's birthday. He's a computer geek and loves stuff like this. SO much fun to 'draw' what you imagine!!! I'm so in love!
This is the best 3D pen yet! works grate I have been using it for repairing my 3D prints as well as making some cool stuff. It take some learning for doing more complex stuff but they have a bunch of great content on their website.
Love it! Brilliant product. Comes with a lot of different ABS and PLA filament. And good ideas to start working with it. I had few art projects that needed a very specific shape to be created and I needed it to be very light weight, this made my wish come true.
This pen is so much fun for our whole family. It comes with a bunch of different colors. It is so easy to use and let's you expand on your creativity. Colors kind of a short supply, we spend them too quickly.
love this thing its great for doodling and repairing otherwise unfixable 3d prints
Kids love it (but so do adults)! Brings out everyone’s creativity as soon as they start using it. Be sure to get extra plastic packs because you’ll want to keep creating with this pen. Great invention! Is like a free form 3D printer only is hand held.
Awesome little pen! My son loves it. It is, however, hard to get the plastic in the slot that heats the plastic sometimes. But overall, it is a fantastic buy!
Works great.. dont have to stop ever hour or two hours ... Long time use is great
I loved this item! So fun to create things with and doodle with. I would recommend this as gifts for birthdays or the holidays!