Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Happy as an elephant. Very good quality tent, I waited a long time for delivery from Russia, but in the end I was afraid that the delivery will not appear and ordered from China (which is displayed from above), but the tent came in three days and I took it in five. Definitely worth your money, in size huge
It took a very long time. 2,5 months
Хорошая палатка, ставлю 5 звёзд. Уже испытал в походе на гору «Большой Тхач». Отличный внешний вид, легкая сборка, отличное качество дуг и колышков. Спал под дождем с открытой вентиляцией (обе стороны), на утро констатировал только не большое количество воды в углах в нише палатки. Палатка не дорогая и ждать от неё идеальной водонепроницаемости нет смысла. Я ростом 188 см, внутренняя длина палатки мне в притык, без дискомфорта. Очень удобно вход с двух сторон. Так же отмечу малые габариты в сложенном виде и малый вес 2.45 кг.
In four days. In appearance, everything is high quality. We'll check it out when I go to velopook.
Excellent tent all as a description. Order 3 local, you will not regret it!
Excellent tent, easy and fast going. In general, light, but in the hike all early will be one of the most heavy items of inventory)) zippers work normally, all the details are there. The store answered quickly. In the case of the tent we try only in July.
I 've been traveling for more than a month. Quality is good. Collected in 5 minutes while never before was familiar with tents
Got the tent. Visually everything is whole. There's nowhere to set it up for now. Pleased that the tent goes in a rain-proof case.
The goods came whole all corresponds to the description of the quality is good. Delivered to the post office after 12 days the tent is super for this price seams are all glued and stitched. While only at home put later I will write how in nature I will break myself
fast delivery and good quality
Excellent tent: large, light, small in assembled condition. Exclusively for summer, above half the inner awning, all mesh. The outer awning is waterproof, the gap between it and the ground is regulated, when it is hot to do more to blow between the awnings, and if it is not possible to remove to remove Be sure to stretch the pegs outside the awning, so as not to touch the inner, then it will not be hot in the heat and when it is cool, it will be better to keep the Definitely recommend!
Think more tingly. Durable look and smell and no installation easy charge
I took a double-seat, it turned out to be more than expected, inside there are two small pockets, in nature I have not tested yet, I was pleased with the sticks for for for But by weight, it is somewhat heavier than expected, in a bag that comes with another sleeping bag of the same company. Next week will be the first Test
Ordered one-seat. The first impression is super! For one person, the capacity is excellent.
Everything is fine. Single, weight 2.1 kg, seams are glued, there is no smell, arches and pegs are light aluminum.
Price contrast make you satisfied Tidal rock fishing rod bought used Dual Box, ribbon and tingly
At first glance-everything is very good! Brought quickly-about a week, the tent is large, high, beautiful (grass color). Two doors, mesh, ventilation, ten to the floor, the material is similar to a dense Balon, glued from the inside. Arcs are aluminum, convenient to assemble. The seams need to be checked in the rain. But in general, the impression is good. Thank you so much!
Good quality, fast delivery!
I came very quickly! The quality is slightly "ax", but externally very reliable. The seams are spacious and glued. The tent is light. Everything is super! In a couple of weeks I'll check in the mountains
Tent box Bright, light. Very good sticks-arcs. Pegs in the kit are short, but not deadly. How will keep the water checked in a month... But at first glance everything is fine. I was just looking for a small one, for one person. In this it is easy to fit two, or 1 person with all things. A little "sagging" The grid inside-but this is easily solved by clothespins) Oooooochen long delivery. Sent on the last day (referring to holidays in China). Track tracked to China border, further lost)
Very good tent of sufficient quality. Waited a long time, most likely, detained at customs. Delivery is courier, with this everything is fine. There are no comments on the quality of tailoring. In hiking conditions I will check later :)
I have not unleashed yet, but the delivery is very prompt. I advise the store.
Заказывал одноместную, весит около 2 кг, довольно компактная , очень легко собрать, пока не испытывал, но выглядит все надёжно. 2 входа один можно превратить в козырёк спомощью палок. По высоте с запасом, сидя голова не достает до потолка, по длине думаю до 190см роста будет достаточно.
Tent Fire for your money
Until I tested, everything seems to be done well. The seams are glued. Delivered quickly, did not communicate with the store