Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Until I tested, everything seems to be done well. The seams are glued. Delivered quickly, did not communicate with the store
Delivered in a week to Novosibirsk. Weight with compression bag 2,5 kg. The description fully corresponds to the product. The color is amazing. Stitched qualitatively, in May we will check in fact.
Looking good, I'll go camping, I'll add a comment, the pegs are good.
The scarf went 1,5 months to Kazakhstan. Everything is cool! I am pleased. The store is good. Sent me the green one, as I asked.
Together with the seam glued one of the zippers. The zipper unbuttoned, but now I think the seam can flow. Bad jamb
Tent bomb, delivery 4 days to +
The view is very pleasant, and inside is directly a spacious tent, I did not even expect that there will be so much space with a weight of 2,5 kg. The fabric is very thin, in places transparent, I hope, will withstand autumn showers. Arcs are also super-light, like pegs, and plus a thin material of the tent itself-all this in total gives a light weight. I ordered a set with an additional awning, it turned out very profitable, the awning was also of excellent quality. Seller Super, delivery speed, will test in field
Pluses: -Seams are glued from below and from above -Pleasant to touch material -Strong and light pegs -There are two entrances. On one 2 zippers, on the other one. In both entrances there is a kind of prebannik. The entrance where there are 2 zippers, you can pull out if you put on the corner of the stick, or tie them to the tree, and do something Tipo A small canopy ((( -Without the second layer, the masked mesh around the top perimeter -Inside in the center weighs a hook, you can hang a lantern -There are 2 small grids for personal things, are at the corners of each other against the friend Cons: -I had another tent, it was thicker and more reliable. Here it is thin, perhaps due to the quality of the material, it will not give way to the strength of the bottom, on the previous tent.
ok
Happy as an elephant. Very good quality tent, I waited a long time for delivery from Russia, but in the end I was afraid that the delivery will not appear and ordered from China (which is displayed from above), but the tent came in three days and I took it in five. Definitely worth your money, in size huge
It took a very long time. 2,5 months
Хорошая палатка, ставлю 5 звёзд. Уже испытал в походе на гору «Большой Тхач». Отличный внешний вид, легкая сборка, отличное качество дуг и колышков. Спал под дождем с открытой вентиляцией (обе стороны), на утро констатировал только не большое количество воды в углах в нише палатки. Палатка не дорогая и ждать от неё идеальной водонепроницаемости нет смысла. Я ростом 188 см, внутренняя длина палатки мне в притык, без дискомфорта. Очень удобно вход с двух сторон. Так же отмечу малые габариты в сложенном виде и малый вес 2.45 кг.
In four days. In appearance, everything is high quality. We'll check it out when I go to velopook.
Excellent tent all as a description. Order 3 local, you will not regret it!
Excellent tent, easy and fast going. In general, light, but in the hike all early will be one of the most heavy items of inventory)) zippers work normally, all the details are there. The store answered quickly. In the case of the tent we try only in July.
I 've been traveling for more than a month. Quality is good. Collected in 5 minutes while never before was familiar with tents
Got the tent. Visually everything is whole. There's nowhere to set it up for now. Pleased that the tent goes in a rain-proof case.
The goods came whole all corresponds to the description of the quality is good. Delivered to the post office after 12 days the tent is super for this price seams are all glued and stitched. While only at home put later I will write how in nature I will break myself
fast delivery and good quality
Excellent tent: large, light, small in assembled condition. Exclusively for summer, above half the inner awning, all mesh. The outer awning is waterproof, the gap between it and the ground is regulated, when it is hot to do more to blow between the awnings, and if it is not possible to remove to remove Be sure to stretch the pegs outside the awning, so as not to touch the inner, then it will not be hot in the heat and when it is cool, it will be better to keep the Definitely recommend!
Think more tingly. Durable look and smell and no installation easy charge
I took a double-seat, it turned out to be more than expected, inside there are two small pockets, in nature I have not tested yet, I was pleased with the sticks for for for But by weight, it is somewhat heavier than expected, in a bag that comes with another sleeping bag of the same company. Next week will be the first Test
Ordered one-seat. The first impression is super! For one person, the capacity is excellent.
Everything is fine. Single, weight 2.1 kg, seams are glued, there is no smell, arches and pegs are light aluminum.
Price contrast make you satisfied Tidal rock fishing rod bought used Dual Box, ribbon and tingly