Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered two sleeping bags, came in two parcels. The first very quickly came, the second in a week somewhere. The store put the left and right as requested. Thank you very much. In appearance, the sleeping bags are good. The outer fabric is durable. Inside the fabric is more soft and pleasant to the body. Colors as in the photo, bright. There's a smell. I air on the balcony, I hope it will fade. I haven't experienced in the field yet. I (165 cm) and husband (180) fit well.
Товары пришли на неделю раньше заявленной даты, что очень радует. Спальники хорошие, вместительные!
Adult man use great for Tomorrow will good use
All is well!!! Thank you very much!!!
Good and fast! Shipping 4 weeks to Riga
Thin sleeping bags, but with a liner the very time will go.
Shit, of course. But for hipsters-beggars will go. It is important that the lightning is not one, but divided into two, which prevents the connection of two bedrooms into one.
Everything is fine, it's smooth, the lock does not stick.
, Good sleeping bag. Warm and light, compact. I will order different filling for all seasons
Bags are excellent, ordered 6.04 received 21. F04 The store is sociable, I recommend it to everyone
Goods priishov dugé svidko for 2 weeks, Chol majet 2 meters tall comfortable myself in the new, and I'm not sure if you like it the the the having come without a poshkogen, yakystvenika pleased, seriously sleeping with a bottle of Velcro on the phone, Super, I recommend It's minus, ale is not important: Levius Castle (and same bigunok at the very bottom of the house) is important to Rosemary.
Ordered: Autumn-Winter, Green. He came that he ordered, but here the sizes themselves do not match, with my height of 190 cm. I got in close to the end of it, my legs seperated, and the side of the other lock with dogs. The width is comfortable. The fabric does not allow air, but where the threads are visible, these small holes. In the corner where the lock begins in the legs there is a hole such that the finger passes. The insulation itself is in the middle of where the green color is very thin, translucent. And the edges and the back (on which you lie) are thick, do not shine through. The cover for it is very good, reliable. In the area of the hood there is some kind of stain of dark color size 10 cm. At 7 cm. It is odorless and leaves no traces on the fingers. In general, it is sewn well. In the hood there is a lot of insulation. Locks like conventional locks. Folds and packs in a cover without any problems. I think it should cost a little cheaper. I bought it for 2277 rubles. It is bad that it is not so long, in the butt is also not very good. The color is not so bright green.
Good bag, warm. In the plans to order another one. I did not communicate with the store.
Super! Warm comfortable. The folded state has enough volume.
It reached Mo in five days. Very cool sleeping bags. Cover for them thoughtful.
The sleeping bag came very quickly. I advise everyone to take Who else thinks.
For the summer will go, there are illuminations in the insulation, and so in general everything is fine.
Great sleeping bag! Thank you store! I took the warmest. Me 175 and weight 80 kg in butt! I think people with a "stomach" will not be comfortable!
Great product. Sleep comfortably. Accessories quality. Seller send fast. Delivery 2 week.
заказал 9 марта. забрал с почты 2 апреля. доставка очень быстрая до Актобе обл, учитывая пандемию. мешки хорошие прошиты нормально и нитки не торчат. заказал левый и правый, и состегнул их вместе. продавец все положил как надо, написал ему об этом в заказе. рулеткой замерил размеры вполне не плохо, учитывая что они указаны с растяжкой материала. я с весом 90 и ростом 173 поместился комфортно. рекомендую к заказу. потому что в магазинах я таких не видел. либо откровенный дешман не аккуратный, либо слишком дорого. внутри спальника синтетика но мягкая приятная на ощупь. снаружи гладкое покрытие влагоотталкивающее. заказал 1.6 килограмм. в мешке занимают мало места. однозначно рекомендую
Chic quality, not smelly and quite spacious. Recommend
Delivery mega fast, to the Perm region less than a week.
Excellent bag, odorless, everything is neatly sewn. Delivery 7 days from the warehouse of the Russian Federation. Ordered three bags, asked the store two left, one right, did as asked. Recommend.
It's fast, large and heater
In general, the norms went long, the seams are normal, the snake is flimsy it is necessary neatly.