Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 20.03, took in the mail box 11.05 in M. O. Excellent, metal, look not at 58 R. To the store Thank you!!!
Ordinary caps, made qualitatively
Good caps, good thickness metal, notches clear and deep.
Good quality! Fast shipping!
They are equal to the description of the article. Very compliant, I recommend the store
Caps ordered 31.03.21. Year. Beginning of tracking 02.04.21 .. Notice Received 16.04.21. Lubertsy city .. Packed well, all according to the description. The store is sociable, the purchase is satisfied. Seller recommend!
Everything is perfect and smooth. As advertised.
Cool caps, quality fire!
Nice, i like them. Hope i won’t lose them
As described. Well, what more to say?
Excellent goods
Quality is good, rubber pads inside are available, made of very light metal. Delivered to St. Petersburg in 12 days, the track was tracked, to the purchase I recommend
Everything is fine, quickly reached, only one of the caps did not end up spinning, the thread was not enough. Thank you, look good.
Good quality and they stay very handsome
Perfect wheel valve for my Opel Corsa C 2003
Уже не первый раз заказываю. Всё отлично
From the moment of order to Kharkov-26 days, sending for 4 days, ukrmail, threw in the mailbox, partial tracking. Packed well, everything is whole, as in the photo-beautiful!
Excellent kit, quickly sent, in general I'm happy.
The parcel came quickly, everything is fine.
Description corresponds, delivery is fast enough. On the wheel it is well untwisted.
Exactly requested. I recommend the store.
It's just like what's described, it took him to get there but they're fine!
Quickly, qualitatively, satisfied with the purchase, I recommend the goods and the store!
Came oooochen quickly, to Voronezh in ~ 15 days. I was very surprised that they were put in one package with a cap, I first meet this.
I am very satisfied! I purchased these valve cap very nice looks at mine bike and I love it everything look originally as the description shown and the goods came so quickly it is better than I expecting!