Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ordered according to chart, fits really good
a great one, thx!
Normal summer T-shirt
Ordered one size XXL have minor marriage
It's okay, I came to the RB in 27 days. On Me (height 176, weight 76) sat perfectly, size XXL. Very soft and pleasant to the body fabric, I recommend!
Hello! the goods went 20 days. ordered again two more T-shirts of color OHRA and blue. but one T-shirt does not match the store's photo, it is rather light brown than. I will wear it, I recommend the seller.
материал приятный, размер подошел
Three good
This copy without marriage, ordered together with the same, but with long sleeves and there was no luck. A year 2 ago I ordered the same, it does not shine, but it did not break. Only tags they are like that in lead sew, on all 3 T-shirts, as in the photo, you have to steam. But for such money will go, I do not understand those who resent, we have such a shirt Times 2-3 will be more expensive.
1m79 - 80 kgs / XXL / attention it is a synthetic material, the rendering is a little shiny.
Exactly as the advertisement
The goods came quickly. Corresponds to the description. Approached the size. Seller recommend. I'll order more.
Delivered in good condition. Beautiful color!
Беру не первый раз. Хоть и синтетика, но на теле сидит нормально.
parfait
заказываю четвертый раз. Удобно гладить не надо, после 20 стирок превращается в растянутую тряпку которую выкинуть нежалко. на рост 183 и вес 80, 3хl.
Normal T shirt. The quality is difficult to say. Soft fabric, I think more synthetics. Pretty thin. At a height of 160 cm took S, came up perfectly.
On height 184 and weight 88 took 2XXL. It was small and very short, gave her wife just right. The material is good, sewing smooth quality. The size should be dipped.
Curious that the dark blue color is made of a different material than blue. Blue is softer. And dark blue sits like Lycra. I like it, it just turned out to be tight.
good quality
Nice T-shirt
I but L is to small for me and I use L but the quality is very good and beautiful
Quality synthetics, the size C in the dawn here the size XL is too big, the fabric stretches well. The white material is a little thin.
Last time I ordered the same size and were bigger
Synthetics.