Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful T-shirt, no smells, sewn qualitatively, I recommend.
same as in the photo. I think for woman the size L is the corespondent for M in Europe .
super! just need to by one size biger. i'm size M, but took size L. looks good
Really Cotton.
I took a size L for the mom and wears an M and one size more for the peque that has 1 little, very pretty and arrived in 13 days
He arrived super fast in a week and not only are they beautiful and good quality but he gave us the name for free in the back. Of course I'll buy you more things. I wear an m-l and I picked up an xl and the size 2 and got her size 3.
Fine fabric and fast delivery
I love it. They are beautiful
very good and nice item, good quality. came in 2 or 3 weeks. good store
Bright, comfortable. The quality is super-on the photo after washing (the picture did not spoil, the fabric did not stretch, the color does not go out when washing and does not fade, it will. M for my dimensions og 80, OT 65, height 165 cm. At the daughter the size of clothes 86-90, age one and a half years
muy bien
Korea clothes 100 dryer overhand-long comfortable high quality 105 so yes. So the neck part until final original feeling floral ....
We love it.
Great, good quality and fast.
Everything came perfectly! Corresponds to the dimensional grid, thanks to the store!
Good jerseys. Quality is good. No smell. For me, slightly in the chest is small, but so generally excellent, took M on the volume of the chest 93. On a small, of course everything is super, she took for 2 years. Shipping fast. Thank you. Recommend
Perfecta
Delivery 3 weeks. T-shirts in size. And not bad quality. XL is free at 48, but I took specially for a larger size.
Jerseys next quickly, sizes compatible with description
На рост 80 3 т село свободно , не сильно большое . на свой 44 взяла L , хорошо, свободно. качество хорошее быстрая доставка
order size up good quality
Very nice
Cool T-shirts, all in size. Looked at the table before ordering and exactly in size ordered. Adult straight in the form, if you want a free one, take a larger size.
super
What a pleasant surprise! For the price I thought to receive a product just correct! But not at all I received a product of great quality! It is not transparent, "rigid", and well cut! Better than some products sold in shops much more expensive...