Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came as it should with delivery home, without batteries really well Lan.
It came quickly. They brought it straight home. Quality at altitude. It works in the bath. We'll check on the sea. Track tracked. I definitely recommend the store. I hope the device will last a long time.
It came well packed, everything is whole, it works fine!
Great store excellent product velocissimi times, unique flaw I paid other 14 € in more to delivery, the rest and all Ok highly recommended.
The order came earlier, thank you.
Все отлично! Пока не проверял на открытой воде,но в тесте работает нормально
Thank you, very fast
Description corresponds. Everything works. Delivery to the house in 7 days. Instruction in Russian. Everything is intact. Seller recommend.
Simple echo sounder. The depth shows, the fish too. The truth is what and where, it is unknown. It is possible to be useful to search for nm and the presence of fish in them. For a more complete picture, I still recommend taking the device more expensive with drawing the relief of the bottom and the size of the fish. Delivery from China to C-Z RF just over a month to the door by courier.
Too pleased
The goods came very quickly. Ordered 30.03 came today 17.04. Courier delivered. Thank you to the store for the goods. I recommend it to everyone. As I try it in action, I'll add more photos.
Thank you very much. Ordered 30.03, in St. Petersburg came 4.04, although stated was 6.04. Recommend
The goods arrived quickly. The store is sociable. Recommend. The device was packed well. I haven't tried it yet. How to test I will write
The goods received very fast, thanks to the store, protested in the wheel with water, depth shows well. The goods came whole, well packed, I recommend the seller, everything is fine, thank you)
The product fully corresponds to the description. Delivery is exactly 2 weeks (brought by The Courier). Packed just fine, the box came perfectly flat, as in the store. There is an instruction for Russian. Control is as simple as possible. In the case, I have not tried it yet, but the impressions were definitely positive! Recommend
Everything is cool, delivery by courier, everything is whole, I did not check the water, but everything turns on and works.
The echo sounder came to Kiev before the deadline. Packed qualitatively, in appearance quality. I did not check on the water. I recommend the company, a reliable supplier, the parcel was tracked.
Super
Everything perfect, the product in perfect condition. I arrive before the fixed time and the store very responsible and worried about the order.
It came quickly. Everything works. I haven't checked the case yet. I'm happy with everyone. Recommend.
To store Thank you very much! And the courier service sdek big minus for incompetence to the client and inconvenient delivery.
It came very quickly. Not yet. Seller recommend.
Got it, it works fine. As far as the testimony is correct, I do not know.
Normal echo sounder, for beginner, most that
Description corresponds. Delivery is fast, courier to door. It remains to be checked on the water. Seller recommend.