Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
there is no objection about this stand. quality is very high. loading capacity is very high than you think and it is strong enough to take a load for any kind of laptop. and it is accurate same as picture!!
Perfect and thank you
is even cooler than i expected
I thought it was metal is plastic doesn't seem very durable.
thanks a lot! excellent work
Good product to improve laptop cooling and increase screen height. Quality support.
Everything ´s fine. Thank you.
super
i love it!! and it arrived really fast
Shipping time-W, Product of support bar well fixed this intentional damage. Inches or less optimized for laptop Portable easy one durable glasses Okey Price contrast goods are recommended ~
Very nice I love it❤️
Quality is very satisfied. Got what I wanted. Perhaps there are not enough additional slits so that it is possible to lower the laptop lower, because even on the very last it is quite high. But you can see the tachbar well)
Shipping went very fast, it comes super well packed. It looks good quality.
Very satisfied with the purchase, the store instantly sent the goods, the delivery took 10 days to Ukraine, a good quality stand, quite strong, although it looks fragile. Recommend
Perfect good
Fast delivery!
It's plastic but it's going very well. I'm happy with the purchase.
Arrived to Israel super fast, less than 2 weeks!
All right with the stand, it's tough plastic and meets the specifications. Very good packing, without any damage to transport.
Good material a little plastic compared to another one you had purchased earlier and the firmer and different store aluminum material.
Good stand
The bracket is as described, it is non-slip and of good quality. Shipping has been very fast
The product arrived in perfect condition and is what sr sells but the delivery supposedly should have arrived in 10 days and it takes much more than 10 days
It's good for smaller laptops and macbooks. Not sure if this works with big laptops. However, my macbook 12 inch is still on the lower side for my eye level. But it's already in the highest position.
The only bad thing is it's plastic.