Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good device
Oooochen long delivery-83 days, wanted to make a gift for the new year, but the goods came on February 1, 2021 (see photo). About the item: Original box has been enclosed in extra carton Box with soft filler, with the goods all OK. The player itself, of course, is good, even video rollers on yutuba can not pass the workmanship. The sound is traditional for players of this price category. After turning on WiFi, an update came.
Very good the truth a product highly recommended for the price. I only have a few little innuendo with him. 1-with music in dsd format, the player collapses and restarts. 2-equalizers are not very good. 3-only stream in tidal, does not let the music download. 4-at certain times it is very slow.
5 stars this is not enough we could add 5 more! Really very beautiful (for the price)... Beautiful, nice quality printing. Do not hesitate to buy. First try not disappointed, despite its size, easy to take in hand. I will put comments after discovering all the functions. Again congratulations Hiby. I will be tempted to take a higher model, but this model is already very good. Thank you to the store who sent it to me very quickly and very good packaging. I ordered the leather case it should not be long. Very nice purchase.
Good the wea sounds terrible pulenta and arrived terrible fast weonooo
The player arrived quickly. Packed perfectly. Sound liked with TRN V90. Reproach also norms. But ____ one thing but when he opened the Zavadsky plink opened the carob on the protective film of the screen a lot of deep scratches. Now it feels like I'm on _ _ Bali (Bu. This is the official store, it was like this. That's how I thought in the Buddha to buy the top player of this company and now I will not risk it. Who so left the siege
Shipping to Mexico center in 20 days perfect packing, arrive in your sealed box without a scratch, first tests listen great and feel good quality, we will continue testing, I recommend.