Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As showns in picture.
11 11 2020 bought, 20 11 2020 in St. Petersburg received.
It came very quickly. IMHO-cotton 0%. I don't know about bamboo. To the touch-like women's pantyhose. And for clearance-Capron. I expected another. I will not recommend. It is necessary to try in sock. If you like it, I'll write off, I'll add a review.
Very very thin socks. For summer if only
Thank you store! Goods received. It's okay.
<2en> very thin it is not a man maybe the lady can wear it also they say delivery in 10 days 3 weeks later passed my hand
I bought these for my grandpa. They aren't as thick as I thought they would be as you can see with my hand held up to the light, but they do still feel amazing. I would but again as they're very breathable.
Perfect!!! Thank you
Normal socks, quite dense at 43R. A wide leg was climbed. The parcel is tracked.
We got here fast. On socks is not very similar. Thin very.
Well received my order, just a pity a small hole on a new sock
Ultra Thin, without a heel, not male clearly.
silk Is not my understanding. i would say this is nylon. otherwise I admit you have good reviews and low price so maybe i don't need to trash this yet.. maybe DIY something else, like water filtration bag, vacuum cleaner bags or so.
Top!
I order the second time. I do not know how a man, but a woman is good, the elastic does not squeeze the leg
The quality is very low, I do not advise, I expected more. Cropped tights.
Excellent summer socks! I recommend the store.
I put 5 stars, but: for the first time I did not get acquainted with the comments, which I regretted. I expected that they would come, a la, cotton socks, but I got men's Kapron. Come on time, no complaints.
These are not socks but heels, and from a thin nylon like pantyhose! There is no heel selection, strongly transparent. In general, this is not called at all! Such heirs in any store in RF are much cheaper than here!
Socks call it my tongue does not turn. but the goods came in 2 weeks.
The description does not exactly match. I thought they would be in the box, and then as in the photo, and came in bags. Shipping fast.
Is very fine
They don't meet my expectations. They're executives not socks. For summer. They are still well priced and I think q if you use them, they are of good quality. I was looking for something else for winter
Got, thin, summer. For such a price 10 pairs is acceptable. The goods are satisfied.
Thinner than expected Quality liked