Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered 3 cables for my iPhones (lightening connectors) and they work great. They did take longer than I expected to arrive, but they appear to be very good quality. At first I thought they didn't work, but I had inserted the adapter into the iPhone backwards. Once I reversed the adapter, it worked fine. One side of the adapter is blank, and the other side has the contacts, unlike a regular lightening connection that has contacts on both sides.
Seems to be a great product, but I cannot charge my phone in my car. Just keeps telling me accessory not compatible with device. Came to realize, that the only time I had issues was when I was also running my diffuser (which I would run everytime I turned on my car) So if I don’t run the diffuser, it’s completely fine. Must not get enough power when I try to run it and charge my phone.
The first time I ordered such a cable! Good weaving! Fast charging! How long will it work-time will show! Delivery is slightly less than a month. But I'm happy! Thank you very much, I recommend it to everyone!
The MicroUSB port of my tablet got damaged and I was told by a technician the repair was not worth it and suggested to better get rid of it... Then came across with this Marvelous product and, the rest is history! Very, very pleased with it's functionality.
Pretty good deal for the money. Lightning plug needs yo be correctly installed, as it's only one sided
This thing is great! Took forever to get it, but it was worth the wait. The plug fits flush in my phone case and does not catch/snag at all. Moved it to the wife's Surface and she loves it too! Magnet snaps right on and avoids trying to figure which was is up on my charger. Very cool!
I got it for my holiday trip and found it very convenient to use! save for carrying all the cables of my electronic devices and it's a problem solver when a certain cable was forgot to take. I have been constantly use it for over three weeks and have not found any problem yet. a worthy purchase.
Excellent so far, very easy to use. My 4 yo son loves it, he was amazed how easy it is to charge his devices now. No more broken lightning adapters. I’m not sure if we can buy extra magnetic adapters.
I absolutely loved this product for my phone (Samsung Galaxy S7). Lived up to my expectations - quick & easy ability to attach/detach phone to charger. Really only had to hold my phone near the charger & the magnet drew itself towards my phone & attached itself.
SOOO easy to use! Stick the magnetized plug into the device, then find a glowing power cable, then the the magnets connect! NO more rat's nests!
Reasonably priced cable and actually works well.
I have a real difficulty in plugging my charger into my phone and always end up with pulled/damaged wires. This cable works for me, once in it stays in and the magnetic attachment to charger stays on and pulls off easily without damaging the wires.