Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order is satisfied, it reached very quickly, for 1,5 weeks, the quality is excellent, it sits perfectly, the store put a transfer tattoo as a gift
Swimsuit cool! The height of 170 cm, OG 88 cm and OB 98 cm size M sat perfectly. Sewn neatly, the coloring is pleasant.
Excellent quality swimsuit, goes size in size. The color is very beautiful, as in the store's photo
On the parameters 86-65-93 the size M sat perfectly, the quality is excellent, fast delivery.
Cool swimsuit, but with a breast in 82 cm small size S
Классные купальник спасибо за быструю доставку)
Great swimsuit. I came quickly. Recommend to buy
Lovely, sits perfectly
Delivery month, there was a little sticking thread, which easily climbed, as a gift of a transfer tattoo
Quality is super, the bodice on the big chest does not fit, I have a small so the village is perfect
Thank you, the quality is excellent. Shipping fast. The swimsuit model is very comfortable.
Swimsuit is good, in size S is suitable only for a small chest. I went to perm for a week. Super! I did not communicate with the store.
Swimsuit came very quickly, the quality is excellent!
Ordered 15.04, received 03.05.2021. Swimsuit size S Black, on the hem is also written size s. Sewed very well. The store put a gift, the entrance tatushka, thank you the seller!
17.06 paid the goods, 29.06. Arrived in Postamat. 12 days on the way to Yekaterinburg. Fast! Swimwear of good quality, straps are adjustable, in the top there are cups without pushap, they can be removed or replaced. In my opinion, girls with big breasts tops will be small. On the model size s. Go in size.
Delivery week, took in the dentist. Swimsuit really liked. Only the color is a little dim. On the parameters 93-69-90, s sat well.
Chic swimsuit of good quality! Recommend. The goods came in 11 days to Ulyanovsk :) thanks to the store!
Quality is satisfied. In Stavropol came in 8 days! On height 155 and weight 52 ordered M and did not regret, everything came well, thanks to the store!)
Swimsuit cool
The quality is good, the model is like. Cups are not big. The seams are neat. Took S, the size corresponds to S, XS.
Excellent, panties sat well (size S, height 163) but the top is not enough for size 75c, straight very closely (((
the pants are broken
This is a very cool swimsuit!!! I sat down straight at all chic. I took S my parameters 81-58-88 height 162, weight 45, age 13 years came in 7 days in the VLG region, it's very fast, the store put it the gift I advise everyone
Ordered 22.06 received at the Mail 30.06 Nizhny Novgorod. super fast delivery!!! My size m and ordered M, but the bust is small, quite on the small chest (I have 2) the quality is good recommend. As a gift put a tattoo. Thank you store!
Swimsuit of good quality, size approached, ordered m, height 160, 90-70-99 The only thing, panties a little dirty came.