Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The case arrived quite quickly, before the expected date. It has a hard backing and is very pretty. Fits well with the phone :)
Very good quality
To be honest, in this delighted with the cover, I have never been, regardless of where I bought the cover. The cover is excellent, dense, the camera closes just the most. 5 + and unambiguous recommendations! In Moscow came somewhere in a month
All are perfect for my expectation.
Really good quality, just like it looks in the pictures. The delivery took two months to get to the usa tho
It's very good, sent pretty fast
Excelente
I arrive in very little time 10/10
The cover came a month before Kazakhstan Almaty. Well packed. On the phone the wife sat perfectly. She's very pleased. I recommend to buy!
I order the third case already, the quality is excellent, delivery to Moscow 10 days. The phone survived after falling from 1,5 meters. The cover also remained whole. The back cover of the plastic is similar to the glass, the edges of the cover are framed with something like rubber.
I really liked the cover! Dense, and does not go) quality super) delivery about 2 months, but it's worth it)
Just what I asked for.
The parcel came in two weeks to new mail, Kiev. I ordered immediately a cover and glass-the quality is excellent! True, when the glass is glued, the bubble was formed, but most likely it's me handwork))) the glass covers the entire screen of the phone. Recommend!
Very nice case, the back is hard case as i was looking for. Very fast shipment too (2 weeks)!
Гарна якість , рекомендую
Чехол прочный, стоит своих денег. Правда задняя часть маркая и видны пятна от пальцев
Looks like good quality. Shipping went very fast. Still have to install it on my iPhone 12.
Excellent cover, sat down like a glove! Thank you for the fast delivery!
Clear white good case you know Better joy room Best
Excellent Product arrived before estimated
Cool cover. Recommend
On the market such sell at 2500r, it is worth ordering!
Very nice!
Got the goods. Very fast delivery. Externally everything is good! I haven't checked yet. No complaints.
Otima qualidade e bom atendimento