Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool thing, everything is just in M. O. Delivered by courier 2 days after the order, tried on the river all clearly shows
Very fast shipping, excellent same as description
The echo sounder is good, but it's not very convenient for the current, but in general everything is clear! Delivery zipper!
Worker!
Ātra piegāde (21. Diena in Pasūtījuma brīža), atbilst aprakstam iesaku pārdevēju. Paldies.
I'm happy with the purchase. Shipping fast. The echo sounder matches the description. Always write reviews, only after checking the goods in the case. Relief, temperature, depth shows exactly. According to what criteria determines the size of fish, and did not understand. I used to think that the fish is not in the water, and now I know (!) that I'm a fisherman, like from the G @ @ to the bullet))). I recommend to buy! Saves the most expensive-time!
Worked perfectly. I was pleasantly surprised.
In Kazakhstan, the parcel from the day of the order came in 31 days, fast delivery. Packed well, soundly. In package in plastic box factory packing with echo sounder. The echo sounder and sensor came fully reclaimed. Included instruction manual in Russian language. Description matches. Well done. Control and adjustment of the echo sounder is not difficult. How to show on the water, I do not know yet. I recommend the store and the store.
Everything is fine! It was true to Kazakhstan 65 days, I did not check on the water, I recommend the store!
Everything came in its best form, the courier delivered directly to the doors. As I test on the water, I will complement the review.
Product shipped in perfect condition, working 100%. Shipping to Brazil in 15 days. Thank you lucky.
Delivery 2 weeks to the Stavropol territory, packed well. Thank you. Everything works. Checked in a container with fish-fish sees, depth determines. It remains to check in field tests and complement the review.
The parcel came quickly. Courier to home. Instructions for Russian. Packed very well. Test. I'll write it down.
Everything works fish and depth shows (checked on the lake). in the evening protested the work of the echo sounder tomorrow again test but already with fishing, I will add after the trip.
Everything is fine. Fast shipping - 10 days to Poland. Sonar works correct - shows fish and depth. Very good quality for this price. Sonar has polish language menu.
Excellent fast delivery to the doors
Fast, cool packed.
Very satisfied with the fast delivery, brought the courier straight home. Pre-called and agreed on a convenient time. Packed in a durable foam container, in addition to its own retail packaging operation. Very amused the wish "have fun fishing"-"funny fishing" or "successful fishing" on the control sticker. The product corresponds to the description on the store's website. All in the kit. Instruction in Russian is super! In test mode, everything shows perfectly, the Russian language by default. We have not experienced water yet, we look forward to the weekend. As there will be real tests, we will complement the feedback. Seller recommend!
The goods came in 20 days to Ukraine. We will try on water
The quality is excellent. The antenna is thin. Packed in an outer carton of foam.
Posilka joined through the city to Kieva. Everything is packed. Selling recommend!!!
I'm delighted, the product is excellent, when checked at home it works, how will behave on a large water check later. Thank you store. Recommend.
The order was received very quickly, I recommend the store. It seems to work, but I'll check on the water.
Everything turns on Everything Burns, on the water did not check, came for a month in Gomel, the sales are sociable, I recommend
It came quickly, packed very well, not one dents per box. The device works without problems in test mode. I have not checked on the water yet. Recommend!!!