Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took 33 size (hips 101 cm), sat perfectly! The size table can be believed, you can take a larger size. The material is good, dense, qualitatively sewn! Recommend!
The quality is excellent, the goods correspond to the description. Thank you very much, wish have a good trade
Quality is normal, cotton,, spring autumn, for summer sweatshirts, size matches, length, as always, large)
It came in 2 weeks about. 32cn size clearly matches 30US, height 176. Pants with a high fit, material-canvas 100% cotton, collected qualitatively, some where the threads are not cut. The only negative is metal zippers ( I am very pleased with the purchase, I recommend the store!
Quality strong pants!
It's okay.
Качество как у обычной спецовке хб, зелёный цвет намного темнее, как спецовка пойдёт, брал как спецовка посмотрим сколько выдержит
Curtains are excellent, dense fabric. Threads stick out not much where the sabuchki at the Zipper, fabric for what to move. But for such a price, ETL is not critical. The only hope that the pockets will be bigger is those that are hinged. The size approached also perfectly in length and waist, plus stretch (for height 185 weight 70 +-) took 33 size. In general, I recommend and approve.
Good thing. Looks quality and stylish) packed perfectly. Very satisfied))
Very good quality. Better than expected
The quality is excellent size according to the table exactly corresponds to the recomed to buy
Good dense material., the size table is correct. Slightly narrow waist. The quality of work is satisfied. Everyone liked it. Exactly as described.
good
Super
Эаказ приехал за две недели, качество товара хорошее. На свой рост 178 и вес 90, заказывал 36 размер, подошел отлично. Продавцу и Али Спасибо... Всем удачи!
Normal pants, at 33 size, took 34 came well
товар ОК
Pants came of excellent quality all the seams are quality, the size of the size grid chose 33 but did not take into account the width of the waist called the store overplayed the order 33 33 by Seller manufacturer respect. Recommend. Height 180 cm weight 78 kg
Excellent pants for everyday wear. Movements do not fetter. Maybe I'll order one more. At a height of 178 cm 80 kg ideally approached 33 size. The "US Army" patches and the eagle were safely repulsed. Delivery for a week in Postamat Pyaterochka.
Long for 5 cm, gave in the atelier .. 500 rubles Rabo Ta, locks))!! The material is good, 13 pockets, the size approached, and the length of the nonsense, thank you!!
172cm 61 kilogram inch perfect fit. Pants thickness, spring, autumn for splicing and Well lined or not. But pants fit is okey
Good, good, good to advise also for assistance. People very kind
Is OK
The size is good .... But not the length, be careful if you have big legs
Excellent.