Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It comes with a solid styrofoam insert for the belt's seat. If you want it to serve as a seat for the baby, you have to keep the insert in or it's too soft. You can't use it as a seat and a pocket. But otherwise, 1000% quality! I love it! Definitely recommend!
Although took a month to deliver my place, the product looks in high quality and as described, multi-functional. Highly recommend it!
The quality and appearance is excellent. I haven't used it yet.
Very good, value
The baby seat is the most. The backpack doesn't use it yet! But to walk home with the baby sitting is great
Looks exactly the same like pictures, quality is fantastic, but for now my child is too young and small But I really love the color and everything about it
Very cool and convenient carrying. The child is convenient in it. The goods came as quickly as possible. Recommend
Carrying fully corresponds to the description, made soundly and qualitatively, bought a granddaughter, his mother is very satisfied, the parcel came in a rag package, but for a very long time time time the store sent the parcel the same day, so thank you to the seller, I recommend it.
Same as in the photo. Good product.
I really liked the , very nice quality and fast delivery
Omg just beautiful
Delivery to Mo less than a month, the track is tracked. The product fully corresponds to the photo, everything is sewn qualitatively, the seams are even, the threads do not stick out, there is no smell. The child has not yet worn in it, but I think it will be convenient! The price is low, the thing is quality. I recommend the store.
Perfect!!!!!!!
I looked through all the reviews before ordering, so I'm extremely happy with the purchase
There was no instruction but nothing difficult
Очень довольна эрго-рюкзаком. Качество очень хорошее. Все липучки и заклепки надежные. Ни где, ни чего не торчит. Доставка очень быстрая, ровно неделя . Продавец молодец .
Very cool thing. We're 2.5 months old until I wear it for a long time.
The baby carrier is in very good quality and very practical.
This hermosooooo! I love it. The material looks excellent quality. I recommend the store! I arrive in good condition and the color is beautiful. Just like the picture!
Buying from this store was a good choice. price is pretty low yet the quality is amazing
Very happy and arrived much sooner than expected
The biggest advantage of this carrier is: it’s very easy to put your baby in. When the baby is about the age to walk, the simply take the belts out and just use the chair.
Garniy, the arc of the backpack. Ditini and Mammy.
feels sturdy and nice material. I haven't tried it yet because my wife won't let me but this is value for money. nice way to let your baby face forward in stead of always facing sideways. order came very quickly.
I loved it. I come fast, and it's like the very nice picture.