Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришел за 10 дней. Компактный.
Arrived very fast. Seems extreme quality. I recommend the product and the store.
Fire mattresses for High most that! They took to lie on a stone beach
is so much more than i expected. a huge thanks!
Ordered 12.03.21-came 27.03.21 (m. o. Lyubertsy) Shipping fast! The pump is almost weightless. With work copes perfectly! Very satisfied!!! Seller recommend!!!
Delivery to Ukraine 2 weeks. The second one was bought by karimat. I am pleased. Recommend.
Product as described. Very slow shipping.
Polecam
This is amazing. I think I will order another one
Читать до конца!!! вроде всё ок, на вид прочный и надёжный и за ночь не спустил под нагрузкой. но я поделился этой покупкой в одном чате и получил вот такой комментарий от человека который занимается походами : "там проблема в другом, внутри прозрачная пленка ( которая и удерживает воздух) по сути ткань 7-мь дэнье она пропуская воздух. Так вот, от влажности эта прозрачная прослойка просто растворяется со временем и в итоге ковер начинает спускать по всей поверхности, и не подлежит заклейки. Надеяться на этот ковер в походе очень плохая идея, так как спать будешь на сдутом ( а он летний и не изолирует тепло от земли) так что дома юзай, пока не сдуется, совет не надувать ртом и не подвергать воздействию влаги, тогда может прослужит чуть дольше" так что я поспешил с покупкой. не поверите мою ошибку.
23.06.21 ordered, 27.06.21 took. All is well but...! "Inflated" bag how to use did not understand)) easier as a ball to pump. I managed to do it for 4-5 breaths of exhalation. But after the trip, I think it will be difficult. One minus: I did not understand why I sent the order not to my address and fig knows where .. At the other end of Moscow, for this minus.
Ok
Thank You Very Much! Quality of on top!
Perfect, really nice quality - thank you.
Another good quality product from Naturehike, this is my second order. I think this company really care about quality - thank you.
Siuntinys keliavo porą mėnesių, bet ilgokai užtruko Lietuvos pašte, ne Dėl to, Kad siuntėjas siuntė ilgai. Prisipučia 8-10 įpūtimų Burna. Atsigulus nesiremia į žemę kūnas. Šiek tiek čeža, čiugžda Kai Bandai apsiversti ar apsisukti, bet kokybė Gera, atitinka aprašymą. Rekomenduoju pardavėją IR prekę!
delivery 4-5 weeks
Really liked, fast delivery within 30 days, excellent product, light, compact and comfortable!!
Great mat
Well packed. I have not used it yet. Feedback will be later.
Excellent product and excellent service, I recommend
very confortable and lightweight, with the usefull dry bag that will used like a compressor. good job naturehike
Delivered quickly! Excellent comfortable mat! Inflated with the mouth is very simple and fast!
The mattress fully corresponds to the description and reviews. Came well and qualitatively packed in record time-just 6 days before the city of Zelenodolsk Tatarstan. This is also given that at first I indicated the wrong address, and the store has already sent my parcel. They had to make a refund and change the address. Yes, by the way, the seller is just super. Got into position and quickly edited everything. The mat was tried in the campaign. It is easy to inflate with your mouth. For two nights in the Forest did not blow, sleep very warm and soft. I liked it. We'll take another one. I recommend both a mattress and a seller.
Quickly delivered by mist Express.