Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Toothbrush super. Recommendable.
As in the description
Fast shipping. I took two for the price of one. Brushes with charging from USB, one opened-completely discharged, and the second lies closed for a gift. The brush is very light, we already had this company a popular one-that is more fascinating. It is convenient that on the body there are pictures of modes, not just a color indication. Bristles are soft, they will fit just beginners, so you can understand whether you like such a brush or not. If that can be used as a regular brush in a set of 4 nozzles and a charging cable. Seller recommend!
In my opinion, a quality brush, it cleans well, came from Chelyabinsk for 2 weeks.
Get a surprise, instead of 1 toothbrush actually get 2. My 2 kids have natural looking forward. Bit wonky does the toothbrush hinstellen because so narrow. The replacement brushes are very soft, good for small zähnchen. You is more quiet than the brush of the adult. Rotating very satisfied. You will be a worthy successor to our brand brushes.
Great store. Brushes got, everything is fine. Thank you
as described.packed in a box,3 extra brush heads packed individually in another small box,everything wrapped in separeted bags. manual instruction included,on english. when it works, it buzzes. I'm using this type of a brush for the first time, so it's a bit weird feeling, but not in a negative way.
Toothbrush super. Recommendable.
Shipment dotarła to Poland in equal month, so just as was in the description. As shown in the pictures dotarła in very good condition, originally packaged. I will add another opinion after short use. Warmly recommend store.
Light brush in comparison with other models.
Everything is super-super! Fully corresponds to the description of the store. The quality is excellent, there are no complaints. Shipping fast. I recommend the goods and the seller! Five stars!
everything as no the picture, quick dēļ ivetu, well packed, everything came safe
Product same as described. Works perfectly. Took 27 days to Portugal.
The shipment was former but, at the post office it was! I did not communicate with the producer, the track went off!
packaging is crumpled, damaged ... I bought a toothbrush as a gift.
Does not match! Horseradish
Viskas outlet typewriter Lietuvos paštas nelabai saugoja siuntinius. Siuntėjas buvo supakaves ash atskirai IR Dar I atskira voką, bet VA čia visgi sugebėjo aplamdyti...
Well, so...
A good toothbrush, 5 modes of operation, cleans and polishes teeth, cleans the tooth Stone, ordered yourself and the spouse, brushes were satisfied with the boxes.
Everything came whole, some boxes with additional attacks were clear, but inside everything is whole. White and pink brush for some reason does not charge to the end, as it is slightly different from blue, A box and inscriptions on the brush itself. At the same time, the blue brush was fully charged. Charging current is very small 0.08 A. Cleans like not bad, but personally I did not fit. Small is OK.