Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
mouse and pad are good made and clicks are REALY quiet but mouse is small for my hand coz im used for big ones like deathadder shape thats why 4/5. i recommend for those who has smaller hands
product excellent. quality is good. Thank you very much store, recommend.
Great mouse! Perhaps, compared to the G-series of lodzhits and weak, but I can only compare with conventional cheap devices. And against their background, it works really cool. Playing online blitz in chess is a pleasure, and in everyday work is pleasant. Ordered with a rug-also good: flexible, black, simple and pleasant. Shipping fast. I recommend the store, thank you!
Everything is fine!!!
Cool Mouse. Second time I order. The first came into disrepair after a year of 1.5. Just stopped working. What you like is real silent, heavy base and additional buttons back and forth
Fast delivery, Good Mouse
Toks jausmas Kad pritaikyta Kairiai rankai ..., naudojant be kilimėlio šokinėja sensorius.
Ordered 29.03 brought Courier 03.04 The mouse fully corresponds to the description. For this money just fire!! Two buttons (left and right) are almost silent, but clicking is felt adequately. Other buttons (side and wheel) with a normal click sound. Plastic from above SoftTouch, from the sides usual slippery Although perforation is applied. Illumination lives its life, smoothly changing colors. You can disable the backlight (long press the button over the wheel) and then lights blue, but only when moving. The DPI button switches the 4 p sensor sensitivity option. The mouse is not a dummy, it has weight. The cable is more than a meter, plastic, but with longitudinal "ribs" stiffness. To take something similar for this money in the CSN for example, it is impossible. It will be or it will be... Gou no... Or money will cost three times more. For me, her only shortcomings are... Slippery sides and the fact that when removed from the surface... Continues to work sensor... Up to 1 cm, and this is not correct.
After 3 days the courier arrived and gave
Cool
Very good
Excelente producto ! me encanto ! recomiendo
ok
Bought second one, quality is great
I came to Minsk for 3 weeks. Works well. Pressing without sound. Illumination changes. In the hand lies comfortably.
I decided to compare with similar offers and soon found out it's the best possible alternative
Thank you excellent mouse very convenient, the buttons are quiet, delivery by fast service IML the next day, thank you!
The mouse came for 3 weeks, an excellent mouse for its money, quiet and comfortable in the hand, I will order more
much better than a similar one i bought offline
508r mouse good for such a price, comfortable silent, I separately ordered silent buttons, and changed on old mice, and if the buttons can be broken.
product is just excellent, spacious and very comfy!
The order came just super fast, in Kharkov was already in a week. The child-player liked the mouse, tested in CS go, need for speed, Far Cry, lags did not find. In the hands lies nice, clicks are not heard absolutely.
A good mouse, silent, does not break. Served for 2,5 until I stepped on the USB connector. Took 2y
Product arrived fast, 14 days here in reef. Mouse very good, show ball, not taxed.
Corresponds to the description, in the hand perfectly lies, quality goods and delivery fast, to Kiev in 2 weeks. Thank you