Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order came very quickly snd it is the same as in the picture .good store
Legs seem a bit fragil and the screw handles are madenout of plastic, but for the price it is overall good.
Quality, speed and price.
Fast shipping. Convenient tripod. Quality product material is excellent.
for the price it's not a bad deal. The legs are plastic, while the core is metal. Just don't push down on the telescope to shorten it or else you may break the legs. It does support the weight of a DLSR and I'm waiting for an adapter for the GoPro. Perhaps they store should make a GoPro kit, like they have for the phone.
Accurate description. Looks good and made from quality materials. 101% happy.
길이조절시 뻑뻑한 거 빼고 좋습니다
Decent quality, good packaging, quick delivery. Very satisfied. Thank you!
Super fast shipping.
Good quality use took with Canon M 50 Sigma 16mm keeps norms
Good, thanx :)
Great tripod. Exactly what I wanted. Small and firm. Well fixes the phone in any position! Looks great. I am very pleased! Chose delivery from a warehouse in Russia. (Moscow apparently). Less than a week later, the courier brought under the doors and handed in his hands! (Novotroitsk) All class. Recommend!
I can’t highly recommend this enough :) Beautiful, functional, and has the phone clip attachment too.. Shipping was fairly quick, I think it took 10 days to arrive here in Australia..
Excellent product - Thank you Precise mountable and stable stand for camera and phone
Very good workmanship. Recommend
The best tripod for the phone I ever had. Multiple good angles to mount the phone. Lightweight, portable and seems to be quite durable. Quite fast delivery too. Australia Post tracking automatically notified of delivery status. Highly recommended.
Great stuff.
Is a convenient tabletop tripod for smartphone, does not hold the weight of a digital camera, but stable to make shooting with your smartphone.
Very fast shipping thanks. It's like in picture.
Good product, my biggest fear was that my camera falls but it's super stable, thanks
Fast in shipping and item is seen to be of quality. All right
Excellent mini tripod. Quality, strong, the camera holds normally (camera weight 700 grams). Included smartphone holder
Perfect!
Exactly what I wanted. Good quality
Доставка супер быстрая по России. Трипод не плохой, ожидала, что будет повыше.