Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came to Astana in 25 days, in a cardboard box, safe. Everything corresponds to the description, for one person on a hike just right. Seller recommend.
For this money just fine, delivery 3 days
At the top
18 days to Hungary! Excelent store, great pot for boiling water, or make some soup for 1 person.
Does not inspire confidence. Pens flimsy hang out. The lid is also dangling, does not close
Everything corresponds to the description.
Perfect, fits a gas can and cooker inside, no sharp edges, good size and very light.
there's no reason to compare with anything else, i'm genuinely happy with the purchase
This is good product.Very light. It took only 10 days from China to Japan.
Все супер ! видео на моем канале " Isan pro China" выпуск №120 !
On the bowler itself there is no measuring scale, as stated-it's a minus :( And mostly good ..
Delivery two weeks. Sent a stick bowler: Without a dimensional scale and with some left case, which is stupid does not climb along the length, but the company's logo is wide, but it does not seem't I had to open a dispute. I saw the same bowler in the same left case in someone in the reviews. I'm going to sell shit to send. Lottery.
pentolino molto compatto e completamente in metallo, la capienza del pentolino inferiore è di 800ml ottimo per preparare 1 o 2 porzioni il pentolino superiore può essere comodo per poter scaldare del sugo/salsa o per essere utilizzato come piatto. anche se non sembra è molto compatto.
quality of product is great! thanks a lot!
Очень легкий, стенки тонкие. Жуткая вонь от котла при вскрытии и при первом кипячении воды. Ручки покрыты каким-то липким подозрительным силиконом.
Perfect.
Delivery is fast, the goods are satisfied.
Good and comfortable dishes, and most importantly easy. Qualitatively done. The parcel came quite quickly. Thank you!
Comfortable, light, quality Sent quickly, came for 21 days
One day, when I am too old to trade on AliExpress, I will sit by the fireplace, light a pipe and tell my grandchildren about the auction with this Chinese friend !!!!!!!! ! This is the Shining Diamond among AliExpress. Thank you and best regards
really impressed with the quality
Sent very long, more than a week. I went from the Ukrainian warehouse, but slowly. It would be more profitable to order from China, cheaper and faster. I did not communicate with the store.
It came quickly by courier. The walls are thin, but light, I do not know. Compared with our Army me for our and the price is the same.
Oh, yakysno, cheap.
Excellent, hiking option!