Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery 12 days and excellent product ++++ thank you
Very small (((
The parcel to Kiev came quickly. Fully corresponds to the description. The quality is good, the handles are reliable. The only drawback-it was not a pleasant smell from the protective coating. But he disappeared quickly. Recommend
The hike will come in handy
gave as a present to my colleague. instant happines!
Discounted is a true bargain. thanks to the seller!
The parcel came whole, brought the courier to the house. All as in the description. With the store did not communicate because there was no need.
All OK
A good suit for walking. On the DVI portsiya vistak.
Arrived fast! Shipped immediately upon order. Very tiny which is why I gave it 4 stars. My hand his the same size as the cookware. Only good to heat up water. Couldn't even cook a packet of top ramen in the canister. Would have to heat water and transfer into a bigger container. 4 stars for arriving fast and giving my nephew something to play with. Won't work for camping.
The goods are great. Great store its delivery time to the Czech Republic only 14 days. Thank you and I look forward to more shopping here.
Miniature boat for a hike. I liked it. Light, folding handles. No defects. Includes a mesh handbag. Packing Box crumpled, scary, but it does not matter). to cook porridge, something to warm up-just right! One, two people make breakfast. No more. To understand the size in the frame passport of the Russian Federation.
It came to Kieva +-for the city, the arc is light, in the vicorestanie it's not Buly, it's all right.
certainly a good purchase
Excellent! I'm happy! Thank you
котелок приїхав за 16 днів через нову пошту. не битий, але зі специфічним запахом- після миття майже вивітрився і трохи липкі ручки.
It came quickly. Quality worthy.
I thought that it would be more size. But for one or two people enough to cook lunch.
Muito top o produto, vale a pena e chegou bem rápido.
Cookware is very lightweight. The bigger pot can fit 800ml (it has markings inside). I thought that pots will be brutally big, but they are really tiny! When I opened the box – the pots were smelling weird... But it was fixed after I washed them.
Garnenky tourist posuda. Garnies roll.
Very high quality thing!
Very fast delivery. The goods arrived in less than 25 days. Good quality. By cons very poorly packaged, the cartons were crushed. Very good value for money. Seller to recommend. Thank you
Quickly delivered to Israel. Good compact bowlers.
Fast delivery, courier to door! thank you all! For one person. Bowler, most That! easy, convenient...