Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got this and used it last night! Instead of carrying phone, keys, wallet, etc in a knapsack, I can now put it all in this convenient little pouch! I have a large smartphone that fits perfectly in the phone section. Large, secure velcro flaps close around the back of the phone holding it against the pouch touch screen. Touch screen is thin enough to respond to touch and face recognition (iPhone unlock feature).
I carried my wallet and full set of keys inside the pouch. Enough room for a few more things, like a multi-tool or smaller patch kit. Velcro fasteners keep the pouch secure to the bike itself. One strap goes around the stem for your handlebars and two straps at each end of the bottom (one goes to the left and one goes to the right to stabilize pouch) that are easily synched tight.
During my ride, nothing moved and was able to FFwd my music easily as I rode. I would caution to avoid playing with phone while riding. ;) It is just like driving. Eyes on the trail, path, road! #donottextandride The item is brand new so zippers were a little tough to get started, but surely will relax a bit as they get used (typical for zippers). Well made unit. This unit is water resistant, not waterproof. So, no bike diving!
I recently got into cycling and bought the phone case front mount. I've been reading a lot on the necessary accessories for my bike and came across this specific brand. Though there wasn't much reviews on this, I took a chance on ordering this. Glad I purchased this. The case seems to be of very good quality including the material and also the zippers. I just fixed it under 2 mins and took on a 13 mile bike ride.
I also loaded some tools and my iphone XS in it. The case didn't move a bit during the ride and also, I was able to navigate and switch menu on the phone through the transparent screen. The screen is very responsive and I was able to move to different screens on the phone with 1 swipe. Only problem is I had to move my face a little closer to the phone for facial recognition since the case is installed below the handles. Time will tell how the transparent screen holds up and will try to update then. Happy with this purchase.
Husband loves this. Everything is right where he needs it. And super easy to make and receive a phone call. My son and sister want one too.
The size and look of this bag is perfect! It has just enough space for my necessities. I’m also able to use my phone when needed while I ride. This is exactly what I needed!
My phone fits nicely in weatherproof protector and touch screen works great through the sensitive cover! I would definitely recommend and buy again.
Great bag! Sturdy & doesn't rattle when off road. This was one of the only bags that I could find to fit my folding E-bike. Works great & is sensitive enough to use a touchscreen through it.