Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly to Ukraine. Quality satisfied. Recommend.
Excellent mattress for the tent, most importantly compact. Delivery about three weeks. Pumped in the evening, in the morning I checked all the same, I recommend to buy, easy, takes up little space. The store 5 points!!!
Good
Delivery 10 days, corresponds to the description. The mattress is very cool, inflated with a pump for mattresses. Very rustling.
Terrific cheap price very good product
Light and compact I'm happy, came quickly
Everything is perfect with AliExpress as usual. Fast delivery, high quality, low price. The mattress is perfect. I bought it for the night in the tent. So far I have not tested in natural conditions, but I'm sure that the product will justify itself
I'm good and soon, it seems good for now I'll prove it.
Use this line will be forward
Very good quality, very good product, very practical and useful. Recommend the store and the product.
Like the picture.
Good quality and light, but not very thick. Should be good for mild weather conditions. Shipping was delayed to Australia.
Compact, convenient Pump bullshit, do not waste money on it
Looks normal! We'll check in nature! I will add
Exactly descriptions.
Delivery 15 days of the time. Went to Novu poshtu. Locking DVI pieces-one in a set with a pump. Before the river, the pump can vicoristovati, yak hermomishok. The mattress itself Z dovoli thin material, inflated easily (can be without a pump, ale edge 3). Protesting at home umovah: If you pumped the type to the maximum, the trochi lie on the new one, and we will do it again. Take a dip in the middle of the river, and you can take a dip in the water. (pour mayuchi Vaga 110 kg). The mattress is light and on my thought in cold weather vicoristovati Yogo edge with kilimkom. In the warmth of the weather, such mattresses are modern-there is little city and mayuth in the middle of Chi Malu wow. 3 unobvious-for me it is necessary to appear in the pillow (mattress with a single valve). There's a lot of jörstkuvat, and I'm Zwick spati on the back without a pillow. Tom is being fooled, HTO has a tap. Poki's Gale is good. Mayuchi vision 1.90 m, combined.
Доставка 15 днів від моменту замовлення. Прийшло на Нову пошту. Замовляв дві штуки – один в комплекті з насосом. До речі, насос можна використовувати, як гермомішок. Сам матрац з доволі тонкого матеріалу, надувається легко (можна й без насосу, але краще з ним). Протестував у домашніх умовах: коли накачали типу до максииуму, трохи полежіть на ньому, а потім ще додайте повітря.)) Загалом по відчуттям, якщо лягати на нього всім тілом, то вага розподіляється рівномірно й підлоги ви не торкаєтеся. (навіть маючи вагу 110кг). Матрац легкий і на мою думку в прохолодну погоду використовувати його краще з килимком. В теплу ж погоду такі матраци ідеальні – займають мало місця та мають середню чи малу вагу. З неочевидного –для мене наявність вбудованої подушки (матрац разом із нею надувається одним клапаном) виявилося недоліком. Вона немаленька й жорсткувата, а я звик спати на спині й без подушки. Тому враховуйте, хто має таку звичку. Загалом поки подобається. Маючи зріст 1.90 м, помістився.
Product worthy command small package and quickly it degrades and composed for packaging perfect replenishment inventory for hiking cycling
Mats came for two weeks. They blew up at home. Herma somehow did not blow-easier with his mouth. It is quite convenient to lie down. The valve works. In nature still have to experience
Mats came for two weeks. They blew up at home. It is quite convenient to lie down. The valve works. In nature still have to experience
In me 100 kg, on the side lie nice. On his knees, he kneels himself. The size of the package pts pleased like a liter of water. Inflated with your mouth, the cover is good. The body is nice, but I will not sleep naked on them))
The mat is compact in size. The pillow in the inflated state is too oak, so far I did not test, I can not say how much it is needed in this rug. The bag for pumping the mat is a kind of-it flies out when trying to pump the mat, perhaps due to the difference in size in the holes. In general, its money is worth. Compared to naturehike rug-rug wholesea in inflated state-krivovat, the material feels less pleasant. In the kit there is a Latin, in case of puncture. In general, the rug is worth its money.
Everything perfect...the mats are really tiny so perfect when travelling with a backpack. Easy to pack and to use. The delivery time only one week..great
Product complies with the description. Well packed. No broken. Fast shipping. Contact the store was not needed.
хороший матрас, возьму еще два