Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Excellent tight jeans. The dimensional grid correspond.
Good product, nice and safe delivery
They do not stretch very good.
Джинсы понравились, но на параметры 87-77-97 узки в талии, еле застегнула.
On my 170 cm were not at all long, but the color, it's just soft. Slightly tight in the hips and I would like a landing above, but they are already so
Ideal for growth 171, from 74, about 98
Wow, girls, even in the store there are no such. For tall girls just perfect. My parameters are 172/58. 92-78-103 size 30 as for me sewed. I will order also dark ones. I advise everyone and the store and the goods.
Everything is ok. Thnx!
Jeans super. My height is 177, I ordered a size of 30
wonderful deal
Decent pretty tight jeans, do not stretch. 30 size approached our 46th. At the waist 80-perfect. Landing High. Suitable high: I turned about 4-5 centimeters on my height 169-the length to the bone. Delivery to Ryazan in the area of the week at the cashier Pyaterochka. I did not communicate with the store.
Already third jeans from this store. All different color! I am happy with the quality, delivery and cost. I took black-26r-free. Blue and dark blue-25 R. They sat down on the figure. The length is good, the landing is high.
I guess the seller has kindly set the cheapest price for . And the quality is more than great!
Good jeans, dense, do not stretch. I turned out to be small 30 size, unfortunately. Very high landing, above the navel. My parameters: from 80, hips 100.
Came for 15 days in Minsk!!! The size took 29 by 63 kg, height 169. Waist 74, hips 92
alright
Of good quality. Did not guess with the size
Jeans ordered at the sale of 3.04.21, already 20.04 took from the mail. Quality is good: tight jeans, lines like smooth. The truth sticks out the thread-I had to cut it in places. Took 29 size: the model on me sat down as in the picture: As mom jeans. That is, they are thin in the waist (I have 72) and free in the hips (my 94). Color-saturated blue. On the growth of 177 cm of length of pants just enough. For this money-jeans are just excellent. By the way, the label states that made in USA ))) composition: 77% cotton, 21% polyester and 2% elastane
Arrived ahead of time. Quality is excellent!
best i bought online so far
My height is 175 cm thanks to everyone who writes reviews and their parameters (from 70, about 95) 29 the size of the villages as for me sewed! The store unreal thanks to find the style and length could not in itself year!!!
Spectacular. They look beautiful
Finally, I have long, straight jeans! Dense, do not stretch, Peter arrived in 20 days, I highly advise, I may order another color, I did not communicate with the store, I ordered a size grid for 168/90/62/89 took 26 size. Slightly wide at the waist, but it can be sewn
Pants beautiful. I am very zadwolona .
Jeans are excellent! Dense, do not stretch On height 177 and weight 58 kg approached 27 RR Delivery by courier to the house in Moscow for 3 days