Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product matches the description, they are thin and elastic, with good terminations, we will see with the use their durability. Perfect fit size L for me, with 1,73 Mt and 78Kg.
Perfect size M
The description is perfect 100% true
Thin material but looks good
Ôk.. Dobré Sedia, kvalitné vypracované
Received item today, arrived in good condition. Delivery was very slow even with covid 19 restrictions. One issue with Shorts ,No Toggle on Fly Zip .Supplier notified. Will try out on riding over the next couple of days.
Everything perfect is very good the short
arrived very quickly in perfect condition. although the fabric is thin, the shorts are very comfortable! the pockets are very loose so I wouldn't put my phone or any other heavy object. because it will wiggle a lot. but still, there are lots of pockets and even a rear one, also zipped. the orange colour is VERY bright! like a marker. very nice pants, I would definitely recommend them!
Arrived fast. My son was satisfied with product quality. Lightweight fabric and elastic. Have 180cm, weighs 80kg, maybe the size below stay more fair. Recommend the store
On the quality of the fabric a little more expected, thought that the fabric would be denser. Fabric in thickness same as on Jersey
Excellent.
Steady goods according to the order material fine stitching neat, teroma thanks
Great product and beautifully finished
Cloth a little light. 1,81 92kg strangely XXL wide than the usual sizes Oriental
I arrive fast, very fine material, we will see how he behaves with the rozes and branches of the forest. Size L is large for 72kg and 1,65cm, would have been better M i think
Good product, size L same as in Spain. They are short for the perfect summer, under the mtb pants
Looks like I ordered a giant xl for me I make a 42 in EU they're wide and elastic I think an M would if more than enough
Big ones! Take on a smaller size than in a grid of sizes! Shorts are good, thin, easy to stretch. My height is 180 cm, weight is 78 kg. Size L hang on me
Everything fine!
Shorts are super thin. Weight 75 kg ordered M. It came perfectly, and you can also stock +-5 kg to do adjustment. Ordered a turquoise theme.
Fast shipping, trusted and responsible store, the pants are very comfortable and with good terminations, it is of fine and elastic fabric for spring and summer, smooth and dry fast, The slip badana is foam and I think it's a little big though comfortable but after I 've tested it I think it's for three-hour routes at most. For other buyers: I measure 176 cm and weight 90 kg with 100 cm waist (a little belly) First I ordered size XL and I was too big, I asked for the change and ask for size L that suits me much better and even in size L I can adjust the waist velocs more to adjust it, Advice if you have measures similar to mine but thinner maybe you could order size M and it would look good on you.
I asked them with culot and they came right, my measurements 1,87 m for 96 kgs and I'm doing well hehe and I have tremendous ass;)
On height 193 and weight 100 kg XXL came up perfectly. Size in the description on the European dimensional grid. The quality is excellent. The fabric is very thin, summer.
Very pretty, looks elegant, the perfect size M, both Bermuda and badana,
Good Article, stretch quite so q consider a size less than what is normally requested from china, arrived in Peru in 22 days