Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, but the white strap is deceptive. And the strap itself is not dense, the elastic band is walking
nice
Very beautiful
Very pretty
very nice shorts and fast shipment.
Came quickly, I liked everything, there is a small smell
Thank you very much
Cool shorts, good grade, but fall out very small, somewhere for size 80 by European rozmiarowki
I ordered a size of 10 t for a boy of 10 years. Height 138. But skinny. Therefore, the shorts sat well. Not tight. The ropes are just sewn in the center. Can't be adjusted. Delivery fast to Germany. Ordered on April 14, delivered on April 27.
Хлопок
Cool Touch shorts with a very elastic waist so they don't squeeze. Shipping has been correct and we can spend the summer season. ✅The best: -Price -Very elastic waist -Soft touch ❌The worst: -Decorative only cord, not fit waist
Awesome shorts. Very pleasant to the touch. On the boy 145 cm took the size 150. Excellent.
Normal shorts. Nothing super in them, most ordinary. The fabric is mixed, the bow is sewn. At its price are normal, like decathlon
Shorts quality
Excellent Product
Delivery fast-7 days. I ordered 4 Shorts: blue, black, green, gray,-size 8 T. Blue came in size of 6 T. The quality of the shorts, except for the gray ones (they were another company), a little disappointed. The fabric is thin, synthetic 100%, cut shorts on slender children, the elastic band is tight. I took such shorts from another store on the AliExpress, that's where the quality is at 5 +, I thought that here they are, the reviews are good. And it turned out that only gray shorts of excellent quality-the fabric is dense, more like natural and in size really 8 T. In the photo, the son is almost 6 years old, weight about 23 kg, height 121 cm. And he has green and black shorts for now. I don't think they'll get on it at eight. But Gray, it can be seen that with a margin.
Shorts quality, goods are happy!
They are super nice and the fabric is very good because it is not thick ideal for summer. Size 8 equals 1.30 cm. 10 days to arrive.
Shorts are great. Material is double thread, hoopok/polyester, cotton more. In the belt is not an elastic band + lace. 2 pockets on the sides. I took the size of 10 t for height 140-approached a child of 8,5 years, Height 132, weight 32 kg. Fast delivery-2,5 weeks in Kiev, new mail. Thank you.
I ordered a size of 10 t for a boy of 10 years. Height 138. But skinny. Therefore, the shorts sat well. Not tight. The ropes are just sewn in the center. Can't be adjusted. Delivery fast to Germany. Ordered on April 14, delivered on April 27.
Perfect has the seams very well made the colors very cute perfect for summer the lace is a lie but the pants is very well happy with my purchase
Quality is good
Nice
Perfect! Correct size and proper description. The cord is adornment, does not fit the waist.
The fabric of the shorts is not what I expected but it is ok