Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sneakers came in 10 days. The ordered size perfectly approached my 37 (stop 23,5). excellent sneakers, soft, comfortable. I'm happy as an elephant. I definitely recommend to buy. Thank you very much!
All as in the description, the dimensional grid coincides, very fast delivery, to Ufa in 10 days.
As always-rocking and Price! from the moment of order to receiving 20 days I recommend
Quality and delivery is excellent At 37 R (24, 5) cm came 39 just at 37
Sneakers are very good, the quality is wonderful, sewn idially. on the length of the foot 25 took 8, then what you need. I highly advise, take it will not regret.
Fast delivery, 11 days, took in the five on the cash register, one from the inside broke the seam a little, and it was a spot, as if the shoes were many times times times the store of five stars, I will order more in this store, I did not communicate with the seller
Fast delivery! Excellent packaging! Looks great!
Cross-rounders are зручні, got a day on the Sam people's day, like, I will wear it with sodovalnyam)))
Sneakers came well packed, visually defects are not detected, there is a small smell, uncritical. Light, comfortable, small size, if you wear 39 Order 40, I recommend the store.
The order came quickly. Sneakers liked, comfortable, at its 36 size approached 6.
Excellent sneakers! The store is responsive. At my request I put additional insoles. Thank you!
Beautiful, boiling White, for walking, krpsoty) for sports harsh! The smell of glue, rubber is, weathered) the pollution will be cleaned easily
Sneakers came on time. It looks very beautiful, soft. On the size 39-40 Ross. ideal fit. A little there is a smell of glue.
11.04 zamovila, 26.04 denied Krosi yak in the photo, a miner, ale m 'Yaki, зруч. Dodovkovy verbs of the store poklav)) At 24.5 cm stopi took 7.5-on nostika comfortable.
Good sneakers for your money. Only the ordered goods of the right size were not available. The store promptly contacted and offered an equivalent replacement for a similar style of shoes. The wife did not find problems in sewing. On the leg sit well, lungs. The track was fully tracked. Fast shipment and delivery. From the order, with delivery from China, to receiving at the Russian post office in the Kaliningrad region 19 days. Seller recommend.
клёвые кроссовки, удобные прошиты аккуратно, на ногу 22,5 брала 5,5 все подошло.
The size approached, all as in the description. Excellent crosses for spring and autumn. Packed well, came not pumped.