Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good money. Longest standby time was then came to Brazil, for once!
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
Are beautiful, arrived very fast
The color is very different but still pretty
Great quality. Arrived much earlier than expected.
It's priceless to find a offered on such favourable terms
Seller sent super fast! The problem was the local delivery service! Great absorbent! Equal to ad!
Good material, not yet used so I cannot share your resistance, arrived long before estimated time and full order, designs are very parent
As always
Beautiful baby. Great material.
Very good the diapers, now and wash and wait the baby born to test
It came quickly. Quality is very worthy! There were snow-white, it was a pity to Marat. But this from the purpose) has already moved several washings, and remain as soft.
Fully corresponds to the description and photo! Sooo fast delivery, did not expect. Very beautiful and bright diapers!! Liners bought separately. At the first use of the baby went a lot more than a diaper. For the hike "in a small way" is suitable normally. You need to get used to the practical use of such panties, because so far it seems that disposable is still more convenient. But I want to help ecology. Let's see. But I can recommend the goods.
Products arrived. <2en> fast delivery happened. <2en> good quality and as it appears in photos. <2en> was a very successful shopping. Teşekkürler
Very satisfied. Recommend this shop.
Pas encore testé
With free shipping available, it's a great deal.
Love diapers that mark, is a vice endless buy Always comes all perfect
Prints are lovely as as seen in photos. Them seem yo be good quality. Looking forward to trying them out. Arrived at far end on ETA.
Amazing quality and beautiful. Highly recommend. Definitely will buy more
Really very high quality diapers. Worth every penny. Came very fast
Very good and well ahead of time
Bom
Beautiful baby still not used because BB not born. The patterns and colors are beautiful…
Beautiful am very happy with the delivery and not taxed that purchase; like the fraldasp; and arrived very fast here in Brazil! Recommend the store and products!