Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product it complies with the description and delivery in almost 40 days thank you to the store
Thank you, personally for me super and low and bass, excellent headphones, to the store and all who took part in the shipment thank you so much!!!
Headphones are super, look very good play on 4 s-. Excellent purchase for this money. The iPhone X was instantly connected.
Headphones came out with a coupon of 1550 for this money gift! I'm not a meloman, but it feels that the budget version of the headphones, the sound is quite comfortable on the ear, they sit on the head pleasantly, the execution is tactiof of nothing supernatural should not be expected, but I repeat for this money a gift!
The goods came quickly ordered from Russia, The box on delivery did not crumple, they sound not bad, they sit well in their ears, I advise a shop for purchases.
Item as described, looks fine. Light weight a comfortably sitting on the head. Will test more after my bday :-)
Headphones are not bad, quite rich bass, the average is slightly mixed, but for this price is very good, weight and size liked. The Bluetooth in line of sight is well taken 10 m, through the wall 5-7 m. How much time they still do not check. Through aux play by the way louder and better as it seemed to me. In the complex aux and wire for charging are quite pleasant in appearance. Their shortcomings-packed in no way, the packing is badly damaged, as a gift it is better not to take. Up to 1500 I think it's better to find something. I got 1486 rubles with discounts. But because of the damaged packaging returned the dispute 300 rubles. Total slightly less than 1200R.
I received the headphones today and I like it very much. Fast delivery and product as described. Thanks!
Delivery up to 20 days on the NP. Sound, given the price, very worthy. Very comfortable, look compact. Definitely recommend. And surprisingly light, ears do not get tired. In the kit all the most necessary.
super fast delivery. received one week after the purchase. looks good.good quality/price ratio
produced freqs with my hearing 20-17k Hz sit good on ears. good external noice suppression.
Highly recommended, light, good size, very comfortable dies of dies
Stunning! Works perfect wireless with iPad and iPhone… Sound powerful and soft nice bass… Packed well and very fast shipping. Thank you store!
Comfortable, sound, for my taste, a little deaf-a little missing HF. A lot of bass. In general, very high quality headphones. The packaging is incomparable, though a little crumpled by the efforts of the mail. I recommend headphones and a store!
Very good sound, better than expected! Strongly recomend that headphones.
Good sound, volume, finish and excellent battery autonomy. I felt a little discomfort in my ears when using it. Softer sponges and the skin that covers them less sticky, would avoid this inconvenience. Frequent loss of signal in places in the house where an Enacfire E18 earphone with Bluetooth 4.0 keeps the signal stable. Fast delively. Only 15 days to my address in Bahia - Brazil. As for the store, was very attentive. All my questions were answered promptly.
Delivery by post of Russia as not surprising in 10 days, this is a breakthrough! The packing is slightly crumpled this is the norm, most importantly inside everything is whole. I will complement the review, I need to check everything. I recommend the store!!!
Fast delivery, sound norms, excellent headphones for your money
Excellent headphones, sound quality, sit comfortably, the signal catches well, connected to the laptop and phone in a couple of movements, generally without problems. Came charged for 100%, quickly, 4 days drove to Nizhny Novgorod (express delivery to Pyaterochka). The box, however, a little crumpled (in the photo it is visible), but the contents did not suffer, with it everything is fine. In the 5post application, you can change the stain for removal, if suddenly it does not suit. The headphones themselves are very cool, comfortable, foldable, easy to use. On the street did not check, but the House can safely move in them without losing the signal quality. In the kit there are also wires for charging and 3.5 Jack, which allows you to work with headphones even without charge, as with Wired. Charging Type-C, which is also very good. In general, I like everything, I recommend. Took for 1,5 k.
Found excellent price. Can buy without fear. Arrived very fast.