Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am happy. This was a exceptional acquisition with a astonishingly admirable quality for such a teeny tiny payment. It's entirely what I was anticipating it would be. I just was given it today and took advantage of it at once. As a result of the test, I am exceptionally happy and would advise to anyone!
To see the use, arrived in time
Immediately absorbed!
Super, very nice layers of good quality, lasts longer with the absorbent in it than on it. But still leaks after 3/4h. So for the perfect day but for the night not absorbent enough.
Perfect!!!
Cool quality, fast delivery.
good product. i recommend.
I am very happy with my order. The quality is excellent for good price. I’ve ordered on 25. of november and items came today 21. of december to Slovakia. I recommend.
Good quality, fast delivery
They arrived on time, they are of very good quality, pretty on time and I arrive complete the order.
Прекрасный товар отлично впитывает не протикает даже когда ребёнок спит на боку
Great! Arrived as expected and all are very good! Straight fit within covers that already have.
Perfect, very absorbent, are the inserts that bring us more to dry.
perfect.
Estava muito ansiosa para testar. porém fiquei decepcionada pois um absorvente veio danificado, com a costura aberta. Provavelmente não terá a mesma vida útil que os outros. Mas, gostei mais dessa marca do que as outras.
The order came on time, pretty thick, I recommend
The inserts seem rather thick to see at the level of absorption but they seem to me effective in view of the eye! :)
Contributions Super! Kind to take the hair, two "come"
Same as what they see in the publication
very good
Not 100% Bamboo, 20% polyester is contained, the tag was written.
Fantastic and delivery fast as always.
All right am super happy with my purchase
Too slow delivery, over 3 months waiting.
Very satisfied with these bamboo inserts! Very soft, do not move when washing, a little long to dry but necessarily since it is + absorbent! They are not yet Roded but still absorb already very well. Reasonable and well packaged shipping delays