Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter loves this necklace! I told her the description says that it’s to carry the blue sky with you and she really loves that. It’s a fun sentiment as we move into the colder and darker months. She’s pretending that it really does have a piece of the clouds inside which makes it a fun gift for a younger child like mine who is 7. The ball is a pretty blue color and the clouds look different from each angle which is fun. I do think it looks better from a distance as it gives you the fun puffy cloud look. If you look really closely it’s more like rock crystals. I love that the back of the necklace has lots of options so you can adjust where the necklace falls which is a must in her case as we needed the smallest close. It’s great that it can grow with her. I think it’s a great necklace for the price and the fun description would make it a great gift to tell the recipient in person or in a card.
Very nice pendant necklace, good quality. Thank you very much!
PROS + I used this for my daughter who loved FROZEN movies, so we told her this was Elsa's!! She LOVED it! + It looks very nice, bright blue with the cloud effect. + Right for the price! CONS - None so far! 5/5 recommendation.
Cute, made neatly. In the dark it really glows
Great gift idea for the graduate - or for holiday gifting. This looks like real quality - will get a lot of attention and raves because it is so different. Looks like a fine jewel pendant - should be a good gift for young adults through seniors.
I really love the necklace, but very very disappointed in it, I thought that the clouds moved inside the setting. In the video it looked like the clouds moved around but apparently the model holding it, was turning it so it looked like the clouds were moving. I will still wear it. Thanks.
This is a beautiful necklace at a great length. It's not too heavy, either. I love the blue sky color with the little 'clouds' inside. It makes me happy when I wear it. Definitely a unique item.
I thought the sphere was much smaller. The clouds are made I think thanks to polystyrene but it remains a nice decorative jewel
This is a gorgeous statement necklace. You can dress it up or down and there's so much to look at in the clouds. It's calming and peaceful.
as seen from reviews on this necklace, it is a truly great item. can’t wait to get it delivered and see myself 🙂
Great gift idea for the graduate - or for holiday gifting. This looks like real quality - will get a lot of attention and raves because it is so different. Looks like a fine jewel pendant - should be a good gift for young adults through seniors.
I wasnt sure what to expect, however, this Blue Sky Cloud Necklace is a pretty piece of casual costume jewelry. It might not go with a cocktail dress but it looks cute with jeans.
Like few other reviewer mention it doesn't look like the photos. The cloud pattern to me looks more like styrofoam scatter within the sphere. The sphere itself feel plastic instead of glass or marble, so it feels very light. This necklace will be good for a little girl as a present but not for an adult or teenager.
really pretty and glows in the dark as seen in picture!
Blue is light blue not as in the photo which is slightly dark blue but otherwise it's good put it in my keys.
Beautiful pendant - just like described it’s like looking at a pretty sky with clouds. It’s a unique piece that gets compliments every time I wear it.
Recommend this Sky Necklace. Quality really good!
Thanks a lot! Lovely piece of jewelry.
I love this!!! It really looks like clouds.
The product arrived in good condition, it is beautiful. Good for the price,
My mother in law loves to look at the clouds and use her imagination to make things from them. I knew she would live this necklace and she did.
The necklace is super beautiful, it is precious and it is a good gift for girlfriend, friend, daughter, sister etc, 😍😚🥰 I love it!!!
I really love the necklace, I will often wear it. Thanks.
Would like if clouds moved around. They dont
My daughter saw this necklace on Pinterest and asked for it for her birthday. It seems a little delicate but it is a unique piece of jewelry. It looks like a tiny crystal ball filled with air with a poof of clouds. It feels pretty solid for the size. My only concern would be to pendent to chain connection.