Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality. I ordered one more.
They look and are made worthy. The material resembles a nubuck, although it can actually be. I do not know how much they will be enough, but a couple of comrades who use the sneakers of this company all kind of currency. For summer, they will certainly be hot, and for spring and autumn will be the most. The store by the way is well done, all the questions are answered, there was a nail when sent because of the celebration of the new year, but as soon as the holidays ended the parcel of
Excellent product and high quality thank you
The parcel went to Kazakhstan for a long time, but the croses are very high quality, the store put additional insoles, small things but nice
I order the first time nooooo! Not the last one! Thank you very much quality above high! Thanks for the orthopedic insoles!
Sneakers came in 3 weeks. Were packed in Chinese air. Liked. The size was chosen according to the size table. at my request, the store put orthopedic insoles.
Crosses are excellent! Very satisfied with the purchase. Thank you to the store for indicating the low cost of the parcel and for the branded additional insoles (at my request). By the way, the sneakers themselves were ordinary insoles. Has already become a regular buyer. And I recommend you!
Sent quickly. All the declared characteristics are the same. The quality is excellent, the lines, the material, the shoe are all convenient. I buy this company for the first time, pleasantly pleased. At 43 size, took 44, normally. I have a wide rise and this is justified, and so the dimensional grid is normal. I recommend to buy!
Nice sneakers. Shipment was very long due to the new year in China. at my request, the store put the insoles, thank him for it! In general, I'm satisfied with the order, I recommend!
They went for about a month, in a duty package, they learned in the post office. Complement the order with orthopedic insoles the store approved, but eventually closed. My own one from some foamed shit of the color of a child's surprise. Okay, I'll get mine. Let's see how in the sock and complement the review.
Received in time
Good and good thing! Smell and glue as many write no! Color dusty asvalt (cement)! But cool! really merges with the spring dusty city asvalt! I took more on reviews, not on the table! one size larger than his (a little loose).! But this is for winter shoes. They're really Winter. But you could also size in size! They are not small! Summer of the same firm I will size in Size take! 44/44! insole on the photo 30 cm! And the 10 size is written in table 28.6! My leg is really 29 cm! So I counted. So, do not count on the table! lie to those who say that you need a table! I took my wife the same! Size in size! Of the minuses, only that the color is a little bulky and the color is grayish. But beautiful in large terms.
Товар хороший но уступает Lining. Продавец обещал положить дополнительную стельку, но не положил. За ложь поставил 4 звезды. Лучше сказал бы что не отправит стельку. Товар хороший. Рекомендую.
Excellent quality I buy not the first time
Excellent crosses, the store is well done, at the request of put the insoles
If my sneakers delighted me with quality, these, for the husband turned out to be a defect and in some places visible glue, but my husband so liked the convenience and additional insoles the store will will The main thing is that the husband is delighted!
вообще , супер кроссовки, доставка быстрая
The smell!! of Saints, weathered on the balcony, 46 at 45 at a time on a wide leg, I take the 2nd model very satisfied, noskie.