Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dad recently started using a Drive Walker Roller and needed some place to house his bottled waters. I picked these because I love that they are easy to install and have a metal screw. the plastic construction is versatile and really good quality.
Used these cup holders for my Segway scooter. They fit perfect and carry drinks great.
Our daughter recently had knee surgery and we use this on her walker so she can bring a water bottle and phone with her as she recovers. Since she has to use her hands to carry her weight on the walker, she needed help with her phone and incase of an emergency, she always has her phone handy. This holder helps her move around, by ensuring she has her phone, but also her water or drink! We also use it on her wheel chair so it is always with her and she LOVES it!
overall i like this cup holder. It's sturdy and holds any waterbottle or cup perfectly. unfortunately, my phone, which has a super slim case on it, doesn't fit in it well. it gets stuck and i have to pull it out. however, the smaller iphone fits just fine.
Works perfectly on my wheelchair
I loved how easy it was to install, it's very sturdy no problems so far and no need to adjust it. I feel like my phone is safe and not going to bounce out.
The excellent cup holder firmly holds cups of all sizes, it is easy to install, effectively locks into place without slipping, and is structurally very strong. Cups with handles can be neatly placed all the way down into the bracket. If the handle is higher on a higher cup, it can be mounted or supported well enough.
I love how easy it was to install this bottle holder on my bicycle.
Works great on my bike
Great for walks - love that it had a spot for your phone.
Works exactly like described. Fits the larger iPhone 8.
The cell phone slot = an excellent addition to this classic cup holder design. So often I’d find myself taking up the cup holder with my cell phone, so having the dedicated pocket is a great way to free up the holder—without adding much bulk to the design. I’m quite satisfied with this product so far.
The latch is weak. I like the functionality
I'm using the cup holder mounted on an exercise machine.
It's sturdy and holds any waterbottle or cup perfectly
As a cup holder for my wheelchair. It holds my coffee thermos well for me, and it doesn't come off
It's easy to set up. It took me three minutes to set up. It doesn't shake. And it holds my phone. So I don't have to worry about my phone
The holder fits baby bottles and larger cups, including my daughter’s 16 oz Tervis Tumblers. Time will tell how long the silicone pieces hold up. I am not a fan of the phone compartment. I just do not want to put my smartphone so near a cup of liquid. Plus, there is also a chance of a kiddo grabbing the cup and accidentally knocking the phone out. Bottom Line: If you need an extra cup holder, it is a good option to consider, but use the phone compartment at your own risk.
The excellent cup holder firmly holds cups of all sizes
I put one drink holder on the ClicGear golf cart and another on the beach cruiser. Perfectly hold my stainless steel Takeya 20oz bottle.
Item is as described and works well
Really good but I didnt realise the phone box is too small to fit a phone that is in a wallet-kind of case. Not a big deal, still good and practical
I attached it to my bike, works great!
Just what my husband ordered. The holder keeps his phone secure when he is riding and he can take his coffee or water along on his bike ride.
Large enough for an iPhone 11