Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is long, but everything is fine!!
배송 빠르고 가성비 만족합니다.
The tent was delivered quickly and straight home. The quality is super, the ideal seams, everything is thought out, the mosquito instead of the roof at the tent, it's sure a big plus in the heat, but! About the mechanism of opening the tent-above all praise, I think this is the most convenient option of disassembly and assembly (there is something to compare) the size is large,,,, walls are like walls, not on the back. About whether it will last a long time the main mechanism and arcs will say later. It looks solid, but the extra arc for every i ordered. Total full set with a coupon cost me 4500 R. While very satisfied with the goods.
Excellent quality, what I want.
Заказ шел примерено полтора месяца в Казахстан . Палатка отличная , все соответствует описанию . Единственное пару баллов минус , немного тонковат болонь и хотелось бы что бы днище палатки было из более крепкой ткани, здесь придеться под палатку что то стелить иначе порвать легко .
The tent is good, it works perfectly, the seams are quality, but it's for two (the maximum of the child can be taken third) well, or for 3 children. Pegs must be ordered, came small and thin. The main thing is the tent itself is good. Seller recommend.
Before me, the goods went a month. Track wasn't tracked. Packed well, tightly. In appearance, everything is whole and not smoky. In full growth, I have not yet arranged the tent since there is no place in the apartment. Soon I will go to nature-I will test it for full, photo and add feedback
Having read the reviews that the tent goes well oooochen long, after all decided to write out. I liked very much according to the declared characteristics. But the tent came quickly. So we have all summer season ahead☺For what great gratitude to the supplier and the carrier corresponds to the video and description. Recommend
Shipping fast and one double writing long look OK. Adult two hang charms enter.
Everything is chic, the truth came not on May 18, but on May 25, well, it's OK, and so everything is good
вроде все ок.
Fast delivered well packed. I do not believe that all-season. I really liked thank you))
Tent is good quality, have not tested but first impression is good, bottom can't extra wegmachen only the roof.
Доброго времени суток! Все точно как в описании! Очень отличное качество материала и швов! Очень доволен! Отправлял заказ продавец не быстро, на пятый день после оплаты, я даже написал гневное сообщение что очень недоволен, и если доставка будет такой же, то это будет самый худший мой заказ. Продавец извинился сообщив что отправлял заказ с другого города. В итоге доставка получилась супер быстрой(17 дней). точно АВИА. До этого самая маленькая посылка ито шла 30-35 дней. Огромное спасибо продавцу! Всем рекомендую этого продавца!!!
Nice tent. I put it in a minute, I collected it in two. In appearance, everything is quality, I will test in May
Long delivery, Hi Courier. Tent cool
Delivery 1,5 months courier brought to home. The tent liked it well, there is a smell, I hope it will weathered, in the summer we will test, there is little place at home, I tried to disassemble it it then In general, very satisfied with the purchase for the night on the coast of the Baltic just right.
The tent went for a long time, 50 days, big, honestly expected less size. everything is done qualitatively, beautifully and practical. All this at first sight, in nature we will look later...
The tent corresponds to the description, I liked it very much. The only and significant minus is delivery!!! Nuuu ocheen is long, I would say disgusting. You can grow old while you come to the customer
Order from February 15 .. Got on March 15th .. 2 months it's long, even for Ali .. But here rather delivery is guilty and not a store .. The tent exceeded expectations .. The mechanism is good, in fact it has the most powerful pneumososyl .. The tent is perfectly stretched to them, the need for stretch rope except in the hurricane .. (do not look at most of the video from the network, it's like air from the pneumatic or or It seems there is a valve under the lid for paging pneumatics, but this is not accurate, it did not open .. The seams are glued .. Of the minuses-the bottom is polyester .. Of course I'm not going to be put in the swamp, but on the coryagi and dry branches quite .. Also after rain on wet ground/grass and morning on dew .. I do not know how to keep .. Ideally, the bottom would be polyurethane/polyethylene/thick rip-stop .. I'm gonna use that chair inside the tent. But I hope that it will keep .. All the same, many tents and not only in the Chinese market, polyester bottom .. The score is above average .. Your money is worth ..
Tent fire. Unfolds and folds in a couple of minutes. For a quick rest on nature for a couple of days itself
Delivery to the Irkutsk region 2,5 months. The fastening of the strap of the cover is broken, not critical.
I am very happy to recommend
Tent Fire is straight, completely satisfied.
Great quality and easy to set up. I hope it will be also easy to fold it back :) thank you very much for this product. It has been worth to wait for it.