Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tent good rainproof watering from the hose ProTek only where the lock is non-toxic
Thank you very much to the store, everything is fine! Recommend to buy
Delivery mega fast 16.06.21 ordered 23.06.21 received, weight 1.8 kg. As I will try to complement the review.
Looks good
Sehr gute Qualität. Für sogar 2 Personen geeignet.
Have 1,78 height and the size it is good. Liner floor could be strengthened, is thin the same side. The weight and the same 1,8kg
very happy with this lightweight/compact 2 person tent. looks and feel perfect for my next bikepacking trip.
The goods came quickly, about a week. Quality is good, everything is included. Shipping fast. The base is not a square, but a rectangle. I'm happy, I recommend the store
The tent is excellent in quality only for a long time because of the quarantine of almost 70 days in Kazakhstan
Co-respond to the price and surpassed odidania!! Recommend. Fast shipping.
Good, good, chic thing! I am very pleased, thank you! Delivery from Russia only a few days by mail. Quality at altitude!
Super. Stitched well. Full set. Good luck to all.
Lighter than 1.8 KH shipping quickly picked departure did the encounter.
Simple Like norms
Super fast delivery in 2 days in Moscow. Tent Light 1850G. all with rings and a cover. I'm very happy. Everything is qualitatively stitched.
The tent came to Krasnodar region for 4 days!!! Record (delivery from Russia). Got a parcel at the post office in a green burlap. The inspection did not reveal any jambs. The seams of the awning are glued, the arcs are aluminum, the seams are everywhere even. With his wife inside perfectly fit (took personally for yourself!) For such a price (about 3600) we have a children's play tent not to take!!! I'm happy with the purchase. The test will be in May. I'm happy with the purchase, I recommend the store!
When collected it takes less than any other similar. Lighter. Lighter. Ideal for a bike. Nails, flimsy. The material looks good though it surprises the little weight. Time will say. For now, satisfied with the purchase.
Tent Super! What I was looking for and at an affordable price! Delivery mega fast. 09.02 The store sent, 16.02 already received in Pyaterochka. Seller recommend!
very nice quality, good value for the price
На первый взгляд все хорошо, швы ровные и проклеянные. Дно палатки цельное, без шва, правда тонковато немного на неровную поверхность с ветками лучше не ставить. В остальном все хорошо, палатка сделано нормально.
Light, compact, smells a little. The quality is visually good. I did not check in nature.
The tent is compact, light. Size fits. The second entrance, like a photo, is really not, but it's not a problem. It's going to and disassemble quickly. The seams are even, glued. The elastic is good, there is a spare. Price and quality at the level. Purchase satisfied. We'll test in the summer.
Delivered quickly, the description corresponds to the field has not yet been checked.
Hello. The parcel came in 12 days, zourale. It's okay. In the summer I will write down as chevo.
отличная палатка