Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Three dozen years I rest in summer fishing in tents, my Minireview-I have been looking for an inexpensive tent for bicycles with such an assembly system: Assembly/disassembly is very logical and fast. It is necessary only for the first time to collect and understand which entrance is more convenient for you (two of them). I do not know how it will keep in the shower, but the seams are glued, many windows and molds, the bottom is thin-it's clear for weight. There is a hook for the flashlight and pockets inside. Two-seat-for comfortable placement of one person. if the growth is more than 180, then only diagonally will have to lie down. The price pleases, worth its money. Tent rather only for warm weather-nets a lot inside. Thanks to Chinese friends, what do such inexpensive things for us (I hope quality)
The tent is just fire. Exceeded expectations. Recommend
Tent super. The whole thing. Thank you. Norilsk
It matches the description. I 've mounted it on a patio and it looks good. The fabric is very fine but for light is necessary. Lack to test in strong wind conditions to see if it resists and or breaks and with rain to check whether or not the water enters. In principle I am happy with the Tienda.
Everything came quickly to Voronezh 4 days. Quality fire all corresponds to the description.
It has arrived in several weeks and in principle it seems to be all right, although I have not yet been able to mount it and therefore have not been able to properly check it, but here I attach some pictures of the store and as soon as I can mount it I will make some more photos and be able to value the overall assembly and experience with the store
вроде все вполне хорошо, в любом случае за те деньги что взял, что то координально лучше найти не вариант
Ordered the tent 15.03.2021, received at the Mail 29.03.2021. Came in good condition, the packing is not damaged. The tent was coming from a Russian warehouse in Podolsk. completeness is the lower part of the tent, with two entrances with mosquito nets, all the zippers are working, there are 2 more holes on the sides of the tent for. At the top-a hook for a lantern. The upper part of the chamber is 1 entrance with two zippers, 2 with one zipper. On the sides of the upper-2 ventilation entrances. Tambour-no, because the tent is equipped with a skirt to protect against the wind, and the tambour will break the lining of the tent. Excellent thing, in excellent condition. In the complete set-13 pegs and 4 ropes for pulling 3 m. Long. Photo attached. I took it for the Sea, where such veterans that without a skirt you can just take off with the tent. I am happy with the purchase, the store is 5 +, I recommend.
Отличная палатка, рекомендую.
Tent is good, delivery is fast. Everything works. Installed quickly. For two just right. Well, one child will still fit in. The only thing is marriage. Not stitched at the top. Approximately 15 cm. Not critical, but not pleasant.
At first glance, everything is done qualitatively. We will test in nature.
First time collecting the tent, took 5 minutes... A little thread stick out, locks are working, we will try in the mountains
Отличная палатка, рекомендую.
Took time to reach השתלם finally thank you.
The items I received were very good, even though they were cheap. Thank you store. I put up a product tent in a park near my house, so I'll upload some photos. Thank you very much seller.
For one chic tent. Best quality/price/materials ratio. Gnus did not pass through the grid, although we do not have very small insects yet. I did not find any jambs on the shade and grid. Arcs are good. BET fast. Quite compact and light in assembled form. The opportunity to make a canopy is a good idea.