Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice firm case, fits perfectly. Product corresponds to the pictures. Fast shipping and delivery (within 2 weeks) definitely recommended!
Excellent same as in the photo and come with a gift pencil, thank you very much
The case is beautiful and the standing is the best i ever had with on of my cases. Sadly the bassel was broken at the camera. The communication is plus five stars, what a great customer’s services.
Contenta con mi pedido y la eficiencia del vendedor. Llegó en 1 mes a Chile y bien empaquetado. Lo recomiendo.
Super beautiful! Very happy with it! Strong quality.
Approached 10.2 with natuga. Like everything is OK. But he went crazy for a long time. I ordered it in April, but only came in June. True, put a simple stylus as a gift. Is nice
soo good quality.Thank you store!
The case is equal to the description. For the Air 2020 they send you the Pro 11 one that fits but the camera part is a square hole. It is precisely in that part where the defect is because the fragment above is so fine that it is broken. Even if no match had come, it would have lasted nothing. In my case it was broken so I applied for the money back because I didn't want to be sent another one given the bad quality. I have been returned by Paypal and returned a little less than I paid (this is not the store's fault). It's not funny, but I also didn't feel like opening a dispute and not knowing if Aliexpress would fail in my favor. The seller has responded at all times and on that side I have no complaints. It's been very communicative. The design itself is beautiful and equal to the photo. I would have preferred the back to be in silicone instead of a rigid plastic so that it wasn't so likely to break.
Beautiful
case is broken in one place, but it's pretty good case
Finished the order in two weeks, the store put in a gift stylus, the cover itself is whole and safe, on the iPad Mini 5 came up perfectly. I'm happy with the purchase, I recommend
Not as bright and glossy as in the photo, but generally good :)
Gorgeous cover, I'm delighted! And the stylus is cool! I recommend to buy!
Really nice case. Good material. Really fast shipping. 100% recommended.
Fits perfect. Good quality.
Solid and pretty: it's perfect!
For iPad mini 2. Great quality. Print is so pretty
Great case! As a gift put a stylus! Trivia, but nice!
Good cover, comfortable. Corresponds to the description.
Perfectly Fit
Good qulity
Came not the color that was ordered, and the hall on the edge. Barely embossed tablet
Ideally sat on a1822. Made qualitatively, the iPad in the "standing" position does not fall) I recommend!
Very fast sending, incredibly beautiful design, functional, accurate description, took mom on Gift. Thank you store!
I love it! The pattern is perfect,no pixels,high quality. Got a little tablet pen as a gift. 100% recommend. Thank you :)