Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Soma perfekta, atnāca 2 nedēļu laikā
Super backpack!
Very nice bag!! I ordered the smallest version and it is bit bigger than i expected. I will be able to fit a lot of my baby’s stuff. Very good quality, it is not cheap and it has no smell at all. The delivery was fast as well.
Predobra- kvalitetna, prostrana, Lijepa.
Description מדוייק. It's very fast. Good quality.
The bag is cool, large and comfortable
i have one before and order more for my friend. goid quality
Bag Top. Big, looks very comfortable. Very highly recommended
ARRIVE 1 month later, very well, very deep, corresponds to the description.
Everything ok
Bom produto.
The size is good. But the zippers are bad quality. In fact one of them was broken
2 weeks delivery, great. The backpack is cool, the outer fabric is pleasant, inside is a really moisture-resistant material, all the seams are sewn perfectly, the zippers look reliable, the carabiners for fastening to the not like in Russia)))) even the tag was. Another container in the kit, apparently for napkins. And how roomy, there are no words. Thank you!!!
Delivery very fast, perfect product description with reality. Good quality and good size.
What a great diaper bag. Nice quality, super convenient and good size. A really fine purchase!
Shipping to Spain has been super fast the quality is excellent and fit many things, I am in cantada would buy again
Bag excellent quality, looks exactly like pictures, beautiful and practical
Arrive quickly, really very beautiful, I recommend, a lot of storage
Sjestem very satisfied! Workmanship Super, duzo pockets! Shipping tydzien
Cool! Very roomy! The color perfectly approached the Valco baby snap4 ultra trend stroller (gray marlbe)
love my new baby bag. it's perfect!
Excellent backpack. As it comes in the description or better. I can fit diapers, clothes and baby bottles for my two daughters. The only catch in my case is that the bottles I use do not enter me in the front section intended for them
J'ai bien
Cool briefcase. I did not regret that I ordered it. Many compartments for bottles, in the kit there are fasteners and I understand also the mini mattress (but it's not exactly))) all the seams are sewn, very roomy. Anyone who doubts-do not doubt take it! Bag to Moscow was a Week 2
Super soddisfatta ! Esattamente come da descrizione. È molto spazioso, ha tantissime tasche ed è provvisto di: -Ganci per attaccarlo al passeggino -Scatola portasalviette in plastica dura richiudibile, da inserire in una tasca laterale -Piccolo matarissino per cambio bimbo. Sembra davvero di buona qualità! Consegna super veloce! Lo consiglio