Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My husband estimated his height to be 184. At me height 165 it is not convenient for me to wear a daughter. We will definitely use it. Quality is good.
It looks pretty good, price quality, ok, we'll see practice when the child arrives, fast shipping less than 10 days, I recommend, thanks
Good. +- 25 days to Latvia.
NICE!! ALTHOUGH THE DELIVERY TIME TOOK LONGET THAN EXPECTED, THE CARRIER IS EXACTLY HOW IT APPEARS IN THE DESCRIPTION I WOULD LIKE INSTRUCTIONS TO BE ENCLOSED OR AT LEAST A VIDEO OF HOW TO WEAR IT
Excellent product! Comfortable very והמחיר excellent took 3 weeks to who came to Israel
Very convenient thing, if you need to run out for a while and do not want to pull a stroller. Threads do not stick out anywhere, straps are comfortable. To put on all this design is quite real alone, and the child feels comfortable. I'm happy with the purchase.
nice quality for the money paid
Quality at altitude! Everything is very securely stitched, neat, just super! Of course, the load on the back is not evenly distributed, in this minus. But for such a cost, it's just a godsend. The baby is comfortable in it, I like it. Recommend
The color is pleasant, sewn neatly nowhere does not stick out, in the Ivanovo region delivered in 10 days that can not but please. The store quickly sent the order, did not contact him. Girls Order do not be afraid that the seller is good that the goods are good
Order shipped quickly, but blocked very long at customs
Top top top very practical I highly recommend it, very nice color
top . superior quality and service!
Sempra nice, try again. Fast delivery. Board
best baby Carrie i had! all so with best price
Everything is fine, almost does not stink. Very comfortable. For 3 weeks in Belarus came.
llegó muy rápido, menos de 2 semanas. La mochila está bien por el precio, el asiento es de poliestireno.
Product conforms to catches, but the smell is a little strong.